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Ordering problem

Posted: Wed Jun 18, 2008 4:06 pm
by alfredtc
I order the game this morning everything seems OK and received the payment receipt from PayPal.
After waiting for a day but still don't receive the download instruction. (normally it take 1-2 hrs)
I also go to http://www.digitalriver.com/cs/ but it fail to find my order. I already report this case to
erikr@matrixgames.com but get no reply. Can anyone help?

RE: Ordering problem

Posted: Wed Jun 18, 2008 5:30 pm
by Erik Rutins
Hi Alfred, I forwarded your query to our DR representative to see if he could figure out what was going on. If you also e-mail me with more of your personal contact info, I can try to look up the order details myself.

RE: Ordering problem

Posted: Wed Jun 18, 2008 10:49 pm
by alfredtc
Thanks Erik, just received the link its OK now.[&o]