Problem with order

[Rob Gjessing]

Arhh crap!!! First time I purchase something from Matrix/Digital River and it all goes belly up.. I intentionally waited for someone from Matrix to give the all clear - as Erik has done above.. but I am also getting this same error now.. I placed the order yet when I clicked on the download link I got the same error.. I havent received my email confirmation yet.. now can it find my order using my email address and last 5 digits of my CC... Do I assume that the order didnt go through?!?

Fixed now

[mbatch729]

Hey Eric,

I must have been too impatient , and now I'm getting error message 12. Ideas? Suggestions? Go ahead and do my WitP turns???

The number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.

Message Number: 12

[Erik Rutins]

ORIGINAL: mbatch729
I must have been too impatient , and now I'm getting error message 12. Ideas? Suggestions? Go ahead and do my WitP turns???
The number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.
Message Number: 12

Darn, unfortunately you'll need to contact store support to get that reset. I can get it done for you first thing in the morning if you e-mail me your order info, or you can try contacting them directly now to see if it can be done tonight (use the form in the Store FAQs section).

Regards,

- Erik

[mbatch729]

Ah, patience is a virtue…info sent in an email. Thanks for helping out.