game wont work

[scrufferpopsickle1]

game wont run. it gets to second intro thing and then crashes with attatched error report before getting to the main menu.
running windows 7

[zakblood]

welcome to the forum, did you try the update and also the anti virus fix file?

tm.asp?m=2348535

tm.asp?m=4373590

[scrufferpopsickle1]

I tried both with and without the update and virus file yes

[zakblood]

did you check your anti virus logs to see if it has stopped the process from running?

do you have a administrator account privileges?

do you install and run as admin?

to it's default install location or have you tried to uninstall and install elsewhere?

eg C:\games\Officers etc etc

[scrufferpopsickle1]

my antivirus isnt blocking it. i do have admin privalidges and i did install and run with admin. i installed to its default location which is c:matrix games\officers

[zakblood]

as the game works fine for almost everyone, lets see what spec you have and then go from there,

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

if forum won't let you attach, just send it me by pm and i'll post it

[scrufferpopsickle1]

i cant seem to attach a file in the comments so i'm going to have to start a new thread here. sorry. but it cant be done that i can see