Blank DVD and no download available

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BoerWar
Posts: 504
Joined: Sat Jun 12, 2004 6:09 pm
Location: Arlington, VA

Blank DVD and no download available

Post by BoerWar »

Hi,

I purchased World in Flames - Physical with Free Download on Dec 14th and completed the download that day. Just bought a new computer and tried to install with the DVD in the books only to discover that the DVD is blank. Then tried download to discover that to be unavailable as well. Please help! How do I regain access to the product I purchased?

Thanks,
Doug
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Orm
Posts: 30936
Joined: Sat May 03, 2008 7:53 pm
Location: Sweden

RE: Blank DVD and no download available

Post by Orm »

Hello,

I think that best way to get assistance in your case is to go support and to the helpdesk and file a ticket. As I understand it they are good at helping with such trouble as you have.
Have a bit more patience with newbies. Of course some of them act dumb -- they're often students, for heaven's sake. - Terry Pratchett

A government is a body of people; usually, notably, ungoverned. - Quote from Firefly
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paulderynck
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Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: Blank DVD and no download available

Post by paulderynck »

Any other DVDs being reported blank by the new computer?
Paul
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BoerWar
Posts: 504
Joined: Sat Jun 12, 2004 6:09 pm
Location: Arlington, VA

RE: Blank DVD and no download available

Post by BoerWar »

No, I installed other games with it.
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IainMcNeil
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RE: Blank DVD and no download available

Post by IainMcNeil »

Are you sure its a DVD drive, not a CD drive you are using? It might sound like a silly question but you have to start with the obvious issues :)
Iain McNeil
Director
Matrix Games
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