Install problem!

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Grimnirsson
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Install problem!

Post by Grimnirsson »

Folks, my wife has a problem with installing the game and she also can't post here (although she is registered and has her games registered in the members area, she's getting an error when trying to log in to the forums...) so she asked over at the Slitherine forum. But I suppose the music is playing here so I'm crossposting it here - we need help to be able to get some PbEM going! :)

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Hi, I just bought the (German) retail version of War in the East, but I cannot install the game.

When I launch the installer, I accept the Licence Agreement, then I'm prompted for my licence key (which is accepted), for a game save folder, and a shortcut location. Then, the installing process starts, but is interrupted after a few seconds by the following prompt:

http://www.slitherine.com/forum/download/file.php?id=7950


The German text reads: "Unable to open the following executable installation file:"

I found one thread about this problem, but the solution ("change the shortcut path") didn't work for me.

I tried to install the game with full administrative permissions, or in compatibility mode, but nothing worked. I also tried to change the game path to a different partition, which didn't make a difference - the game obviously has a problem writing into the C:/Windows/Gary Grigsby's War in the East folder (which is created correctly).

Other games, like Fields of Glory, Panzer Corps, Time of Fury, or TOAW don't have any problems writing into the C:/WIndows directory, their folders appear correctly and contain the uninstall.exe. War in the East is the only game that has this problem.

My system: i5 with 4 GB RAM, Windows 7 64 Bit.

Thank you for help and suggestions!
Hiimori
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Denniss
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RE: Install problem!

Post by Denniss »

Please try again with antivirus off, it may be temporarily blocked by AV while checking the file.
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Grimnirsson
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RE: Install problem!

Post by Grimnirsson »

She already tried that...turning antivirus off didn't help :(
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Hiimori
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RE: Install problem!

Post by Hiimori »

Running windows in safe mode did the trick!

I just finished the installation, now I'm ready for some serious counter-pushing [8D]
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Grimnirsson
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RE: Install problem!

Post by Grimnirsson »

And it seems you do have access to the forums again too :)
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