[ADJUSTMENTS / FIXES v1.11 SR5] Freezing and crashing

[BradOrbital]

Hi guys,

Having some freezing here since doing the update.

Using v1.11 SR4. It hangs nearly everytime I try click on something. Attached is a saved file, hopefully will have some form of idea what is happening. Not operating like it used to, which was very smooth without issues. I'm checking my system but the only thing different is the new Windows 10 anni update that happened.
Only other new addition in the game is CMANO LIVE scenario 1 added. I've done a check of the cache in steam and it found 21 files it needed to fix, still the same issue afterwards.

Only other thing I can think of is GPU processing? Does CMANO only process graphics on the CPU?

i5, Win 10, 8GB RAM.

[mikmykWS]

Thanks for the report. I've added to our list.

Lot of travelling going on this weekend but guys should answer when they can.

Thanks

Mike

[BradOrbital]

Thanks Mike. Just to add, I'm using build 839.7 (SR4) I think thats the latest one?
B

[BradOrbital]

Adding some more info to hopefully help. I tried loading the Live 1 episode and CMANO crashed to desktop immediately. Tried starting CMANO back up and gives me a window
"Error found during application startup. Error details: access is denied."

Clicking on Ok to go past error message, CMANO loads but gives the following:

----

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at ˆ..(& , Int32& , Int32& , Double& , Double& )
at Command.MainForm.()
at Command.MainForm.(Object , EventArgs )
at System.Windows.Forms.Control.OnMouseEnter(EventArgs e)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
Command
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/SteamLibrary/steamapps/common/Command%20Modern%20Air%20%20Naval%20Operations/Command.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 14.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Runtime.Remoting
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
{1747bb5f-7719-43a1-ac11-7df2aa193040}
Assembly Version: 0.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/SteamLibrary/steamapps/common/Command%20Modern%20Air%20%20Naval%20Operations/GameMenu_CMANO/../Command.exe
----------------------------------------
Steamworks.NET
Assembly Version: 7.0.0.0
Win32 Version: 7.0.0
CodeBase: file:///C:/SteamLibrary/steamapps/common/Command%20Modern%20Air%20%20Naval%20Operations/Steamworks.NET.DLL
----------------------------------------
Microsoft.DirectX
Assembly Version: 1.0.2902.0
Win32 Version: 5.04.00.2904
CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.DirectX/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.dll
----------------------------------------
Microsoft.DirectX.Direct3DX
Assembly Version: 1.0.2911.0
Win32 Version: 9.12.589.0000
CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.DirectX.Direct3DX/1.0.2911.0__31bf3856ad364e35/Microsoft.DirectX.Direct3DX.dll
----------------------------------------
WindowsFormsIntegration
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsFormsIntegration/v4.0_4.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
PresentationFramework
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
PresentationCore
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/PresentationCore/v4.0_4.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System.Xaml
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xaml/v4.0_4.0.0.0__b77a5c561934e089/System.Xaml.dll
----------------------------------------
PresentationFramework.Aero2
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0 built by: NETFXREL2
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework.Aero2/v4.0_4.0.0.0__31bf3856ad364e35/PresentationFramework.Aero2.dll
----------------------------------------
PresentationFramework-SystemXml
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1586.0
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/PresentationFramework-SystemXml/v4.0_4.0.0.0__b77a5c561934e089/PresentationFramework-SystemXml.dll
----------------------------------------
Microsoft.DirectX.Direct3D
Assembly Version: 1.0.2902.0
Win32 Version: 9.05.132.0000
CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.DirectX.Direct3D/1.0.2902.0__31bf3856ad364e35/Microsoft.DirectX.Direct3D.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


----

CMANO kind of loads but with no world or data displayed, more like a shell and then has another error window like above and I have to click on exit on the error window to get out as CMANO crashes.

Tried multiple times to restart CMANO now, no luck, can't get into it anymore haha.... aaah there goes my weekend of wargaming

Looking forward to any ideas when everyones back. Thanks Mike.
B

[mikmykWS]

First try deleting your command.ini . This file stores your settings and options and this will reset them to the defaults as the file is written again at launch. It does clear up bizarre issues though if there is something there.

Beyond that I'd try reinstalling Steam Command completely. That 21 bad file thing concerns me as I haven't seen that before.

Full team trickles back in over the work week.

Mike

[BradOrbital]

Thank Mike, will give it a shot now and update for when the team is back. Have a great Sunday.

[BradOrbital]

Yeah, deleted command.ini which helped it seem to load up faster to the start menu screen but crashed soon after while at the beginning of a tutorial scenario when clicking to view a ship profile. Will reinstall.

[BradOrbital]

Update:

Hours later, reinstalled etc. still the same result. Freezing repeatedly, not really usable.

[mikmykWS]

Hi Brad

Can you try going to the members area downloads and grabbing the latest patch installer file?

You should point the installer at your current command directory when asked.

Let me know how it goes.

Mike

[fps91a]

I'm having the same problem. I uninstalled the game, did a clean install with latest updates/patches, still freezes shortly after starting. Only recent change to my computer is that I installed the Windows 10 anniversary update.

[BradOrbital]

Hi fps91a, have you tried the installer update from the members area yet? I'm having issues logging in to get it but will try asap. Also did you install the latest Nvidia drivers update? As I did a couple days ago, wondering if thats a factor too.

[BradOrbital]

Mike I see your PM inbox is full. Just updating you on my login issue, sorting it out with Matrixgames, thanks Will update you on the result after patch.

[mikmykWS]

Sorry. Wish there was a way we could make those inboxes bigger. Anyways cleared and let me know how it goes.

Mike

[VPaulus]

@bradinggs
I' have reset your account password and sent you the password via your Ticket#2016082910000081.
I've noticed that your haven't registered your CMANO game in your Matrix Members account.
You need to register the game serial number so that you can access to the game file installer and update via the Matrix members area.

[BradOrbital]

Hi VPaulus, excellent, thanks, will check the inbox and register the game serial (its steam) and give it a shot, hopefully the patch sorts it. Thanks guys, will update soon, hands a little busy at the mo.

[VPaulus]

If it's a Steam version then you can't register the serial number.
Please also note that the Steam client will update the game automatically (as default) with the last patch, so you don't need to download it from the Member's area.

[BradOrbital]

Ah huh... ok, Mike... sorry man, then in that case haha it ain't workin still as it already has all the updates. Perhaps its a Windows 10 issue with the latest update? There was an Nvidia update as well for the Win10 Anni update, not sure if any others have also done those latest updates and experienced my issues too.

Thanks Paulo for the assistance in reseting my password though!

[BradOrbital]

Took a longer monitor of CMANO while running after loading a scenario and watched the resources monitor on Windows.
CPU averages moves between 7 and 11% (just for the command.exe process. The freezing just happens without even doing anything or clicking on units or navigating however if clicking on something or navigating it does freeze, however as it freezes without any action too, it might not be activated by clicking or through any input by the user, might just be something in the processing that seems to be freezing?

It is loading though unlike yesterday where it just crashed after loading up and didn't have any globe showing etc. That was only after a reboot though. I haven't selected the LIVE scenario though in case it does it again, really not wanting to reinstall everything again

Hope the above helps try pinpoint.
B

[mikmykWS]

Ok sorry Brad. I don't like making you do stuff but had to be sure it wasn't some weird steam thing.

I spoke with one of our programmer today and he's looking at the issue. I hope to have an update for you on this soon.

Just as an aside you said you got the windows vid card update but have you made sure is the latest from the manufacturer?

Mike

[BradOrbital]

Hi Mike, no I understand completely, the only way we going to catch this bug is to eliminate possibilities as at the moment its unplayable this side.
Great stuff, hopefully they can find the issue.

On the Nvidia card update, it was straight from Nvidia, I never let Windows update 3rd party, it always breaks things so it's the latest Nvidia driver, rechecked it a couple hours ago for a new one perhaps and was still the same (think it was released a few days ago). Haven't had issues though with any other sims (yet).

Only other possibility I can think of from this side is to uninstall Nvidia and reinstall the previous version and see if CMANO still has an issue. However, not something I want to try as all my settings are in there for other sims and programs. I'll see how my day is tomorrow but will try squeeze in an Nvidia reinstall if possible and let you know the result. Will check here first in case there's been progress.

Thanks Mike.