Issue with Clicking, Zooming, and Scrolling

[Grim.Reaper]

Hello, having some issues with scrolling and mouse clicking. For example, when I click on a button, the game freezes/pauses for a few seconds (sometimes a little longer) and then my mouse pointer becomes positioned on another part of the screen. Also sometimes requires multiple clicks. Scrolling is very delayed and often see the little blue spinning circle and other times it just seems to freeze and then all of a sudden all the past scrolling requests take place. In some instances goes to a black screen for awhile before scrolling happens. Very hard to control at the moment.

I have attached my dxdiag report. I have pretty decent system and just updated my AMD driver to the latest. In addition, I rebooted my pc after all the installs to make sure something didn't need reset. Not sure what else to try.

At the moment I am at a lost and because of these issues, fairly unplayable at the moment.

[zakblood]

these are only notes,

User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 144 DPI (150 percent)

+++ WER9 +++:
Fault bucket 129395451712, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: chkdsk.exe
P2: 10.0.15063.0
P3: 10.0.15063.2.0.0

nothing in the report which mentioned the game mentioned in this forum, but plenty for other games and a few windows system app posted, which is more of a concern or would be to me, as chkdsk.exe

Code: Select all

https://en.wikipedia.org/wiki/CHKDSK

It verifies the file system integrity of a volume and fixes logical file system errors.

so question next is, how many games roughly have you had issues with?

and have you tried your anti virus logs to see what it's been doing with certain games and or programs on the pc?

as you use bitdefender or did as per your report?

4 error's in the log is from your anti virus / firewall program

1 is a program error Acronis True Image etc or same sort of file back up / imaging program

and one for a trial game, which gave a error report.

for me add the game and game folder to the white list of the AV program and see if that helps in the delay your getting, regarding the others, it maybe you have them loaded all the time in the startup when some are only needed to be loaded when used, and do or can conflict etc with other programs so you get a app or program crash in the background which gets reported,

if any of this happens while your playing a game, it can or could either cause issues or even worse case crash the game, and it's not a game issue if it happens, its back ground app or program, for it to be a game issue, an error would need to be in the report or it acting up, as there is none, but you still have issues, try and finding out from looking in the AV logs and or your firewall which other app or program are acting up and find a way of fixing that first, then see if that helps with the game in question.

good luck report if it does or doesn't help you and we can try something else

[Grim.Reaper]

Answers to your questions:

1) All my DPI settings within Windows 10 are set to the default and recommendations, I never change them and I went into the display screen and confirmed that.

2) Chkdsk is something I ran a week or two ago, I do that at certain times to determine if any disk errors. Everything was fine.

3) I ran the game without my virus programs running (both Bitdefender and Malwarebytes) and the issue continued. Nothing in my logs to suggest a problem with the game.

4) Acronis TrueImage (backup software) - I actually uninstalled this yesterday completely and the same issue happened.

5) Not sure about the trial game (Battlefront)...that is uninstalled now as I have installed the non-trial version. Same issue with this game though.

6) I own countless Matrix games, including TOAW 3 and they all work fine and don't experience this issue. Every one of my non-matrix games working fine too, the only issue is with this game.

So at this point the game is unplayable for me since can't really click on the information boxes (without a ton of work and long wait times) with success and as I scroll that doesn't work right away but takes many seconds to catch up if it ever does and in the meantime it locks my screen.

Hoping others may have suggestions, one of the first times I have had technical issues with any game since my computer is kept updated and fairly decent.

[Grim.Reaper]

just realized i was using the wrong term.....besides clicking my main issue is zooming in and out. it also isn’t smoothe with scrolling but the issue i described above was actually describing what happens when i zoom in and out.

[mikeCK]

I’ve had a similar issue. It seems like scrolling and movements actions get “backed up”...then the flood gate opens and all these moves happen at an accelerated rate.

[Grim.Reaper]

Thanks for posting, hopefully there will be something we can do to correct the issue.

[zakblood]

ok posted it as a bug or error, not sure why it's happening, but if the developer needs any more logs and or questions etc, i'm sure he will ask, sorry for the delay and issue, it will be looked at and if it can be replicated i'm sure it also can be fixed

[zakblood]

re looking at this one, i'm thinking it may or could be linked to these

tm.asp?m=4381139

tm.asp?m=4379542

[derwho]

I'm having the same problems which make TOAW IV nearly unplayable (scroll speed, clicking units results in 2 sec delays etc) .. I'm trying to play it with a Predator G9-592, all drivers etc are the latest and everything else I occasionally play works fine.

[Grim.Reaper]

With the additional feedback of others having the issue, hopefully the developers are able to come up with a solution since I agree it is unplayable as is. It's disappointing since have been waiting for this game for awhile but as long as it is corrected then I'll be fine. If its not correctable, not sure what options we have.

Hopefully we will get some direct feedback from the developers soon.

[ralphtricky]

Weird, can everyone with this problem please post their DXDiag, and I can see if there's common hardware? Also, please try turning your sound off to see if that helps. Also, does moving the mouse help any? It would generate some events to make sure the message loop keeps working. Hey, I'm really grasping with that last one.

Ralph

[Grim.Reaper]

my report is posted above and since i was attempting to click and zoom the mouse was being moved. i have also tried turning sound off and one time it seemed like it was a little better (still bad and not acceptable) but largely was unchanged. likely was just me hoping it would make it better.

[derwho]

I tried without sound but couldn't notice any difference. I'll post my dxdiag shortly.

[zakblood]

I'll post my dxdiag shortly.

thanks

[ralphtricky]

ORIGINAL: Grim.Reaper

just realized i was using the wrong term.....besides clicking my main issue is zooming in and out. it also isn’t smoothe with scrolling but the issue i described above was actually describing what happens when i zoom in and out.

Zooming in and out the first time is very disk intensive as it loads the graphics. After that it should be faster.

[Redsco]

Hello,

I have the same problem, my game seem lag more than 1 second when I make a clic.
It's seem a little better when I disable the sound.
Please I need a fix...

[&o]

Config: Win 10 64bit, i5 2500k 3.3 GHz, 8GB RAM, NVIDIA GeForce GTX 750Ti.

I know, is not a recent build but I can run game like the witcher 3 without too much problems.

Cordially.

[zakblood]

ORIGINAL: Redsco

Hello,

I have the same problem, my game seem lag more than 1 second when I make a clic.
It's seem a little better when I disable the sound.
Please I need a fix...

[&o]

Config: Win 10 64bit, i5 2500k 3.3 GHz, 8GB RAM, NVIDIA GeForce GTX 750Ti.

I know, is not a recent build but I can run game like the witcher 3 without too much problems.

Cordially.

please,

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

thanks,...

[Grim.Reaper]

ORIGINAL: ralphtrick

ORIGINAL: Grim.Reaper

just realized i was using the wrong term.....besides clicking my main issue is zooming in and out. it also isn’t smoothe with scrolling but the issue i described above was actually describing what happens when i zoom in and out.

Zooming in and out the first time is very disk intensive as it loads the graphics. After that it should be faster.

Hasn’t improved after the first time, seems to always happen and it’s not just seconds slow, it can take awhile and then catches up locking the game

[derwho]

Here you go.

[derwho]

I just gave TOAW a go now and for my great astonishment it ran perfectly. I'm playing Forgotten Battles - Cracow 14. I just loaded the latest autosave (turn 2, just started yesterday) and the whole turn ran well. But once the PO ran and turn 3 started it was back to the same again, 2sec delays between clicking units and sluggish scrolling speed. Drop me a PM if you want me to run some diagnostics or whatever you need from me, I'm glad to help out.