Connection Error - how to fix it?

Please post any bugs or technical issues found here for official support.
Post Reply
User avatar
Jazon
Posts: 365
Joined: Tue Aug 18, 2020 1:35 pm
Location: Chengdu, China

Connection Error - how to fix it?

Post by Jazon »

Hi,
since yesterday I had problem with the PBEM connection. SC: ACW game, bought on GoG, can't connect my multiplayer game. I restarted my internet connection three times, didn't work. I got either :Connection error 4", or once there was "cookies corrupted, please log again". Well, I would like to log in again, but how? Game interface doesn't have, or I didn't find "login" button. My game is updated to 1.02 version.
What can I do?
Other thing is at the same time I play SC: WWI PBEM match, and this one I can play. I have the same login and account for both games...
Please help, If you have any ideas how to solve it.
Cheers!
Jakub
Fafnir
Posts: 223
Joined: Sun Nov 20, 2016 7:53 am
Location: Heidelberg

Re: Connection Error - how to fix it?

Post by Fafnir »

I had similar problems today. I think it's a server issue at Matrix games.
I would try again after a few hours. Usually those problems get fixed within a day.
Aurelian
Posts: 4073
Joined: Mon Feb 26, 2007 2:08 pm

Re: Connection Error - how to fix it?

Post by Aurelian »

I think it cleared up. I could get connected to the server.

EDIT: Could download, but not upload.
Building a new PC.
rockmanbob123
Posts: 30
Joined: Tue Feb 25, 2014 8:43 pm

Re: Connection Error - how to fix it?

Post by rockmanbob123 »

I am having same issue, but only on the "trent War" scenario

It does not upload and gives a "connection error -5"
Attachments
Screenshot (16).png
Screenshot (16).png (1.22 MiB) Viewed 394 times
Screenshot (17).png
Screenshot (17).png (2.69 MiB) Viewed 394 times
rockmanbob123
Posts: 30
Joined: Tue Feb 25, 2014 8:43 pm

Re: Connection Error - how to fix it?

Post by rockmanbob123 »

I am having same issue, but only on the "trent War" scenario

It does not upload and gives a "connection error -5"
Screenshot (17).png
Screenshot (17).png (2.69 MiB) Viewed 393 times
Screenshot (16).png
Screenshot (16).png (1.22 MiB) Viewed 393 times
rockmanbob123
Posts: 30
Joined: Tue Feb 25, 2014 8:43 pm

Re: Connection Error - how to fix it?

Post by rockmanbob123 »

I am getting the same error on ALL uploads now....it must be the server.
User avatar
Hubert Cater
Posts: 5989
Joined: Mon Jul 22, 2013 11:42 am
Contact:

Re: Connection Error - how to fix it?

Post by Hubert Cater »

Server seems to be working now, hopefully the same for everyone as well.
Post Reply

Return to “Tech Support”