Serial Number error

[dr. smith]

Have emailed support@matrixgames.com twice now (Tues night EST and tonight) without a response. Get the following:
SERIAL ERROR:
This product's serial number is either invalid or has
not been properly authorised. Please contact . . .

I put in the serial number as it appears in the
order confirmation from DigRiv, so that is NOT a problem. I've almost memorized that serial number. I removed it, reinstalled, same problem.

Answers???

[Fred98]

Never fear, Smith is here ! [8D]
-

[Erik Rutins]

Dr. Smith,

Not sure why you haven't received a response, but as to the issue I believe it's a glitch in the installer on certain systems and hope to have a fix posted tonight. Can you please post your systems specs in the meantime? Thanks, apologies for the inconvenience.

Regards,

- Erik

[Erik Rutins]

David,

I just tried to reply to you by e-mail, but it was returned as undeliverable. I assume this is also why earlier replies did not get through. Keep an eye on this forum, we should have a possible fix posted very soon (tonight or tomorrow morning). While we can't duplicate the problem here, a few customers have experienced it and we believe we have it narrowed down.

Regards,

- Erik

[dr. smith]

thanks Erik, durn wacky email . . .

have the dreaded ME

------------------
System Information
------------------
Time of this report: 12/17/2004, 00:23:54
Machine name: Woker
Operating System: Windows Me (4.90, Build 3000)
Language: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: XPS1000
BIOS: Intel
Processor: Intel Pentium III, ~1.0GHz
Memory: 256MB RAM
Page File: 158MB used, 1634MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 4.09.0000.0904 32bit

[dr. smith]

Once i figured out where in tarnation it was installed fix works FINE!!!!

thanks again guys, super response for all 2 of us with the problem!

[&o][&o][&o]

[yoblin]

Wonderful it' s working for me too ! thank you so much !

[IainMcNeil]

Glad it works We had used a proper Windows function when we should have known it would be better to write our own! The windows function did not work on Win98!