Tech Support FAQ

[Erik Rutins]

Ensure that your system meets the minimum system requirements. These are found in the game manual. Also, ensure that you have the latest video and sound drivers available for your system. The vast majority of reported problems are resolved by upgrading all drivers to the latest versions.

If you are still experiencing problems with the game, please post in this forum. Please provide as much detail on your issue as you can.

To obtain optimum game performance, close all other applications before beginning a game.

- Information re display scaling – If you are seeing scaling issues with the text or graphics, please read this thread for more information: https://www.matrixgames.com/forums/tm.asp?m=4991284

- Suggested Difficulty Levels – We players new to the Gary Grigsby’s War in the East series begin by using the Easy Difficulty level and then move to the Normal level. Those with prior War in the… experience may want to start out with the Normal level. After that the next suggested bump up would be to give the AI side 110 morale help, or set all of the AI side’s help levels to 110. After that, the Challenging level should be just that, Challenging, against all but very experienced players. In games against the AI, you can change the difficulty levels mid-game. So if are finding your game to be too hard or too easy, it’s easy to make an adjustment to suit your level of play.

[twlee]

JUst purchased WITE2! Game will not allow me to run save game. Can't move units. Do not see move button. I have WITE so I am familiar with the task bars. Something seems wrong.

[Erik Rutins]

Hi twlee,

ORIGINAL: twlee
JUst purchased WITE2! Game will not allow me to run save game. Can't move units. Do not see move button. I have WITE so I am familiar with the task bars. Something seems wrong.

Please start a new thread and post some additional information for us on each issue.

First, how is it failing to load a save game exactly? Are you seeing the save files in your save folder? What happens when you click to load the save?

There is no move button, you just select a unit and as you move the mouse around you can see the movement compass and right click to move.

Regards,

- Erik

[Erik Rutins]

Just a thought, if you haven't read any of he documentation yet, could it be that you are confused because WITE2 starts with the Air Phase? You need to complete the Air Phase to get to the Ground Phase you are used to from WITE1. If you have the full AI Air Assist turned on, that just means clicking the Execute Air Phase button and watching the show.

[pjcav12]

Hi. I am looking to play WITE2 while I am on travel and want to know if folks have had success playing WITE2 on a laptop. I am looking at the following hardware and curious to know if it will allow the game to be played adequately. 1) AMD Ryzen 5 5500U (6 cores), 2) AMD Radeon built in Graphics and 3) 8GB system memory. From looking at the recommended specs in the game manual, the only real sticky point is the AMD Radeon built in video card. Not sure how that will perform.

Thanks

[Nessaja]

Hi,
i have a problem. I can not register the game on the webside and the game was not listed under my games.

Hope you can help

Ralf

[Joel Billings]

You should open a support ticket with Matrix so they can help you with your issue. Click on Support at the top right of the screen and email Matrix. Good luck.

[Loammi]

Hey, I've just downloaded WITE2 for the first time, I checked for updates on the home screen to update the game to 01.03.07 version, an error message stating to contact support. I have a Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz processor, 64-bit operating system, x64-based processor, Win 11, on a gaming laptop. Any idea's?

[Joel Billings]

Have you tried to log in to My Page at Matrix? Once there, you can check downloads for WitE2 and you should be able to find an update file to download. Other than that, you can open a support ticket with Matrix as their tech support might be able to help you. Good luck.

[Loammi]

That fixed it, thanks!