Where is my box???

[Clipper1968]

I have been informed by DR that my box has been shipping on 21st December 2007, and two weeks later I am still waiting for my precious item. So what is going on as it could not reasonably take so long for a package being shipped from UK to France...[&:] Usually I get a 5-6 working days delay for the delivery.

I am aware that it was holidays time, but if the French Mail was doing their job during this period, I suppose that the Royal Mail did it also. [:D]

Any assistance on that matter would be greatly appreciated.
Thanks

[Erik Rutins]

Please e-mail us with your order number and we can find out what happened. Did you ship your package with a trackable shipment type or through regular mail?

[Clipper1968]

Erik,

email sent to support@matrixgames.com .

I think I have picked up International Postal Service as I used to do in the past without any problem so far; should be regular mail. [:D]
Just understood that International Express Service is the trackable shipment option. Will go with this one next time...

[Clipper1968]

Got a replay from Matrix support 24 hours after sending the email.
Just one word about the people in charge of the support; they should be informed that the package are shipped from the UK when the order has been placed through the Matrix Europe store as I was told all orders are shipped from the US. [:D]

I have checked the package that I receive today and it is the Royal Mail stamp that figures on it. [;)]

Unfortunately another issue is showing up...[:(]
I only get one CD in the box (1 of 2) with a 500 Mo installer. So where is the second CD (2 of 2) ??? [&:]
Could anyone confirm me that there is actually 2 CD in the box?
IIRC when I have downloaded the game the installer was about 900 Mo size or even bigger.

Then I am obliged to request another assistance. Maybe one day could I order a Matrix game without any problem. [:D]
That's tiring me...

[vollpower]

Hi
I have exactly the same problem.Game stops installing and asks for Disc 2.
I think it stops when installing map Desert 2[&:]

[Tejszd]

Definitely should be two CD's in the box....

[Clipper1968]

OK thanks.
Now should I expect to get the CD 2 sooner or later? [:D]

Those DR morons jump their gun again...[8|]

[Erik Rutins]

To make things more interesting, we just started receiving these reports of a missing second CD on some CCMT copies. Based on our initial investigation, apparently a new packer at the UK warehouse was somehow not informed that this title needed two CDs and was packing it with only one. We are shipping out replacement CDs to all affected customers at our cost.

Just e-mail support@matrixgames.com with the following subject:

"Missing 2nd CCMT CD"

- Include your order number
- Request that a replacement CD be shipped out to you ASAP

Regards,

- Erik

[Clipper1968]

Thanks Erik. [:)]

That's great, I will do that even if there is no rush as I have already downloaded and installed the game.
Was just looking forward to put my hands on the manual. So there will be no color manual anymore?
I am a little dissapointed because CC:CoI, BF and CAW manual were in color.

Ready to purchase Eagle Day to Bombing the Reich and WitP:AE now. [:D]

[SnikkSnakk]

I was just wondering what the estemated time of arrival is for the replacement CD. I sent an e-mail to matrix support on the 7th and haven't heard a word from you guys. I'm looking forward to play this game.

[Gmaxx]

I have the same problem with CCMT arriving without disk 2. Have contacted Matrix twice using support@matrix.com over the last week but have yet to receive a reply. Have given details of my order and requested the second disk, but would be nice if support could email verification so I know it's on the way.

[Erik Rutins]

As far as I know, all reported problems with a missing CD (and unreported ones, we investigated the scope of the issue internally as well - it seemed to affect about two dozen orders) were already handled. Replacement CDs should be on the way to you all.

[Raven302]

"Where is my box?" *Cough*... I know where mine is...

[SnikkSnakk]

just got an e-mail stating that my replacement cd is on its way. Thanks for all the help.

[vollpower]

4 emails and still no joy
So we have a Patch for the game,Brilliant.
I have a copy for about 1 month and still havent played the game because of the missing 2nd disc ,Wonderfull.
Does anyone know when i will receive the missing disc.
this is definatly 3p,s

[Andrew Williams]

what name did you use on your emails....

what email address did you send to?

[ekaranik]

I still haven't received my 2nd CD. My order details are Order Number: 1636716529 , Order Date: 01-DEC-07. I have emailed Matrix at support@matrixgames.com twice, but still have not received any notice about when I will get the 2nd CD. Could someone at matrix please help me re this.

Emails sent are below.

Hello Matrix,

Can you tell me when I will receive my 2nd CD for Close Combat Modern Tactics.

My order number is 1636716529.

Thanks Ellis.

On Tuesday 15 January 2008 22:24:01 you wrote:
> Hello,
>
> I purchased Close Combat Modern Tactics and when it arrived it was missing
> the 2nd CD, hence I cannot install it.
>
> My order number is 1636716529.
>
> Searching your forums at your website I discovered that this game was sent
> out without the 2nd CD. See below post.
>
> >To make things more interesting, we just started receiving these reports
> > of a missing second CD on some CCMT copies. Based on our initial
> > investigation, apparently a new packer at the UK warehouse was somehow
> > not informed that this title needed two CDs and was packing it with only
> > one. We are shipping out replacement CDs to all affected customers at our
> > cost.
> >
> >Just e-mail support@matrixgames.com with the following subject:
> >
> >"Missing 2nd CCMT CD"
> >
> >- Include your order number
> >- Request that a replacement CD be shipped out to you ASAP
> >
> >Regards,
> >- Erik
> >_____________________________
> >Erik Rutins
> >Director of Product Development and Business Relations
>
> Hence could you please send me the missing CD ASAP.
>
> Thanks Ellis.



--
Ellis Karanikolaou, E-mail: ellis@tecnico.com.au
Tecnico Consulting Pty Ltd, PO Box 141, Kingsway, WA 6065
Tel: +61 0429302145, Fax: +61 8 93023012

[Andrew Williams]

Hello Ellis

I do know your email was received and that you are on the list to receive a 2nd CD.

I do not know if this has been sent yet though, but others have received theirs.

I have asked that notification be sent to all that are on the list.

Andrew
CCMT dev team
strategy3tactics

[Andrew Williams]

vo;;power

1 email from you has been found

I do know your email was received and that you are on the list to receive a 2nd CD.

I do not know if this has been sent yet though, but others have received theirs.

I have asked that notification be sent to all that are on the list.

Andrew
CCMT dev team
strategy3tactics

[ekaranik]

Thanks for the info Andrew.