Game will not install

[Marmadukethe1st]

Hi magic makers,

I have tried everything from shutting down my firewall and malware defenses to altering the properties on the installer.

I am running Win 10 w/64bit

I click on the installer and get an alert to allow admin privileges it then loks as if it will install and then looks like a time out after about one to two minutes.

[Centuur]

In the past, the game could only be installed on the C partition of the hard disk. I don't know if that's still valid, however.

[JoeMK]

Yesterday I installed the game on a K partition (Windows 8.1, 64bit), so to install on the HDD's C partition isn't a must any longer.

[JoeMK]

Hi Marmadukethe1st,

I'm also running Windows 10, currently build version 1809 (64bit), but normally the PC is booting the Win 8.1 partition. Just for `fun' I have loaded down the installer file v3.00.01.0 (Apr 9, 2019) again and unzipped, then finding the files "WorldInFlames-SetupRelease-v03.00.01.00.2" (1,173,742 KB) and "WorldInFlames-SetupRelease-v03.00.01.00.exe" (1,843,208 KB) in the download folder "WorldInFlames-SetupRelease-v03.00.01.00". Firewall and malware defense software (Microsoft's standard SW) activated, I've started the Setup Release file, the exe one in the download folder, and the installation started after some time and finished without any complications. Afterwards, the Game Menu's "Check for Update" function delivered the most recent version of the game after having instructed the firewall to allow necessary connections.

As you have mentioned only the 'click on the installer' and not described any more details of your working process, I've taken the liberty of detailing the process a little bit. If it was unnecessary, excuse my doing so. It wasn't my intention to offend any feelings.

Regards,
J.

[Marmadukethe1st]

Centuur,

Thanks for the attempt

JoeMK,

Thank you for the response.

I appreciate very much your helping hand. I will try relocating the exe. into the downloads folder.

When you said it took a while, how long?

Cheers
M

[Marmadukethe1st]

Joe,

I tinkered with it long enough to get an alert. Any ideas here?

Ken

Windows cannot find C:\users\MyName~1\Appdata\Local\Temp\ir_sg_temp_O\irssetup.exe.

[Shannon V. OKeets]

ORIGINAL: Marmadukethe1st

Joe,

I tinkered with it long enough to get an alert. Any ideas here?

Ken

Windows cannot find C:\users\MyName~1\Appdata\Local\Temp\ir_sg_temp_O\irssetup.exe.

Ken, contact Matrix Customer Support. They have a ton of experience helping player install newly purchased games. The number of things that may cause trouble are substantial.

[Marmadukethe1st]

Thank you Shannon,

It was as simple as starting up in safe mode.

Kudos to Paulo at Slitherine as he has helped me with a couple of issues. He is patient and knowledgeable.

Ken