Help! Can't get serial number!

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Fintilgin
Posts: 195
Joined: Thu Apr 14, 2005 12:45 am

Help! Can't get serial number!

Post by Fintilgin »

I purchased the game and started it downloading and, as the family was in a rush to leave the house, closed the download page with my serial number. I did not get an e-mail with my serial number or saying I had made a purchase, although I did get one with my coupon code for being a previous owner.

I tried to have the serial number resent, but when I give DR my e-mail and last five digits of my credit card I get a page to redownload John Tiller's WW2 Campaign series, which is the last game I bought from you. It doesn't seem to register that I bought Crown of Glory or give me any serial numbers (even for Tillers), although my credit card HAS been charged.

Help! I just want to play. :(
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Erik Rutins
Posts: 39641
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Help! Can't get serial number!

Post by Erik Rutins »

Hi,

If you can't find your serial number by going to www.findmyorder.com with your order info, then please e-mail me at erikr@matrixgames.com with your personal info and I'll try to look it up manually in the store database.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Fintilgin
Posts: 195
Joined: Thu Apr 14, 2005 12:45 am

RE: Help! Can't get serial number!

Post by Fintilgin »

Email sent. 
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Erik Rutins
Posts: 39641
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Help! Can't get serial number!

Post by Erik Rutins »

Reply sent.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Fintilgin
Posts: 195
Joined: Thu Apr 14, 2005 12:45 am

RE: Help! Can't get serial number!

Post by Fintilgin »

Awesome!

Got my number and am installing now. 

I'm always so careful about copying my serial number out and double checking stuff like my e-mail address.  I feel like an idiot.

Thanks for the help! [:D]
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