Help Installing

Post bug reports and ask for tech support here.

Moderator: Gil R.

Post Reply
PStul
Posts: 11
Joined: Tue Sep 12, 2006 10:09 pm

Help Installing

Post by PStul »

Hi..I just downloaded Forge of Freedom tonight...I'm mad at myself that I was so stupid as to believe this would be as easy as your company made it sound! Im trying to "extract" the files from my desktop (where I had it downloaded to), but my computer keeps stating that it is having difficulty reading the file...what's the problem?
Top
PStul
Posts: 11
Joined: Tue Sep 12, 2006 10:09 pm

RE: Help Installing

Post by PStul »

Now Im getting a message that the file is CORRUPT! Wonderful first experience with downloading a game from Matrix......
Top
User avatar
Terl
Posts: 601
Joined: Wed Jun 01, 2005 10:47 am
Location: Charleston, WV

RE: Help Installing

Post by Terl »

The corrupt file problem can happen in any download. You should try redownloading the file first.
Top
User avatar
Erik Rutins
Posts: 39641
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:
Contact Erik Rutins

RE: Help Installing

Post by Erik Rutins »

PStul,
ORIGINAL: PStul
Now Im getting a message that the file is CORRUPT! Wonderful first experience with downloading a game from Matrix......

Unfortunately, that can happen on the internet, particularly if your connection is at all unstable. We recommend trying a free download manager like www.stardownloader.com to minimize such issues. Also, you may want to try a free trial of www.winzip.com if your standard unzipper is slow with large files.

Please let us know if the re-download works for you, you can get that started via www.findmyorder.com.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC

Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Top
User avatar
ericbabe
Posts: 11848
Joined: Wed Mar 23, 2005 3:57 am
Contact:
Contact ericbabe

RE: Help Installing

Post by ericbabe »

Regarding Winzip vs. the zip included with XP, I found that Winzip is much faster and more stable than the zip built into Windows.&nbsp; I have zip files so big that the XP zip runs on them for 10 minutes and then ends by crashing my operating system, whereas Winzip can unzip them in <1 minute with no problem.
Image
Top
Post Reply

Return to “Forge of Freedom - Support”