New Patch unable to play

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warspite1
Posts: 42108
Joined: Sat Feb 02, 2008 1:06 pm
Location: England

RE: New Patch unable to play

Post by warspite1 »

Before I go downloading stuff can someone from Lordz/Matrix please tell me how widespread this issue with the game is? Is it a problem generally or not?

Many thanks.
Now Maitland, now's your time!

Duke of Wellington to 1st Guards Brigade - Waterloo 18 June 1815
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zakblood
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Joined: Thu Oct 04, 2012 11:19 am

RE: New Patch unable to play

Post by zakblood »

they can help you more than i can, but would need something from you in return, a save, a log, a Directx Dialog file etc
Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435) 24H2
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VPaulus
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Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: New Patch unable to play

Post by VPaulus »

It's not widespread otherwise we would be flooded by helpdesk tickets.
We have four or five CTGW open tickets and they are related with multiplayer and saved games issues.
I suggest you to open a helpdesk ticket or just contact us at support[at]slitherine.co.uk.
Like zak mentioned, we will need to begin with, your ctgw.log and the DxDiag report files.
We surely would like to help you in getting the game running. :)
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