Trouble downloading

[sgtmorgue]

I've tried a regular download of 'Combat Command' and also with 'Get Right" downloading program, both ways the download starts but no files are transfered, 0% progress. I've downloaded many games from Matrix and never had a problem. Any ideals, thanks for any help.

[sabre1]

Had the EXACT same problem everytime I purchase from these bozos.

Try clicking on "run" instead of "save" and see if it works.

[sgtmorgue]

Thanks,,,, sabre1 ,,,, it was that simple.

But I would still like to save the file to my computer.

[sabre1]

Yep I agree, luckily I purchased the physical copy, so I will have it. But for the last 3 purchases, I have had to click on run instead of save.

Never had that problem with Digital River.

[Andrew Loveridge]

Could you let us know what browser you are using when this happens?  And OS?

[sgtmorgue]

Andrew,

I'm using Explorer 8.0.6001 with
Windows XP Professional 5.1.2600 service pack 3 Build 2600

And also with me these problems started with the change to Plimus.

[sabre1]

Same Explorer, but Vista 64

[Andrew Loveridge]

We are looking into this.  Have you tried using another browser to download you files?  It seems to only be a problem with Internet Explorer.

[bairdlander2]

Similiar problem here,when I go to run after downloading the set up file,it dissappears and its no where on my pc.[&:][&:]

[bairdlander2]

I also asked for confirmation e mails for my order and didnt get them either.

[bairdlander2]

My mistake,the e mails were in junk folder,and the download link there is the one to use not the one provided at purchase.

[Fred98]

ORIGINAL: Andrew Loveridge
It seems to only be a problem with Internet Explorer.

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Today I bought the game.

Three times I tried to download using Internet Explorer and every attempt failed.

Then I found this thread.

I switched to Mozilla and dowloaded the file OK.
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[Fred98]

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I use WIN 7 and I was suprised I was not asked where exactly where I want to save the file to.

I think that is a WIN 7 thing rather than a Matrix thing.
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[sabre1]

It might be an Explorer 9 thing?

I have to do a save as now with 9.

[gabeeg]

I had the same thing on IE...Firefox worked for me.