Game crash

[Robcoccia]

Hello,
I bought Germany at War few days ago and the game crash every time. The application start without problem but when I load a scenario the game crash, usually after 30 seconds with a message telling the application doesn't work and the system has closed it.

I tried to reinstall the game several times with and without the patch 1.05, with and without C++ without solving the problem.
I noticed that the first time I installed the game C++ install subroutine report an error that I solved reinstalling Microsoft Visual C++ 2010 Redistributable.

My pc is windows 7 and I guess a compability problem so I tried to run the game with windows XP compability mode but it doesn't work.


System Information report:
------------------
Time of this report: 9/14/2014, 19:44:58
Machine name: ROBERTO-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Italian (Regional Setting: Italian)
System Manufacturer: LENOVO
System Model: 7661L26
BIOS: Ver 1.00PARTTBLx
Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2048MB RAM
Available OS Memory: 2006MB RAM
Page File: 1453MB used, 2559MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode


The DXdiag complete report is attached.

Thanks in advance for help.

Roberto

[Ronald Wendt]

Hello,

thanks for your system data.Could you please add the games' logs ?

They are located here:

C:\Users\YourName\AppData\Local\Germany at War

Germany at War should not need any compatibily modes on Win7 and higher, it was developed on those systems and we got it running there in several configuraions.

Regards,

[Robcoccia]

ok, attached

[Ronald Wendt]

Hello Robcoccia,

thanks for the data. It will take as long as Friday before we can actually examine the case in detail. Sorry about the delay.

Regards,

[Robcoccia]

Ronald, no problem at all, I'll wait. I have other good Matrix games to play [:)]

If you need I'm sending the error message that occurs when the game crash. Unfortunately is in Italian.

Regards
Roberto

[Ronald Wendt]

Hello Roberto,

thanks, in unclear cases we can use every information at hand.

Regards,

[Ronald Wendt]

Hello Roberto,

there are some addtional questions that might help us getting to a solution.

- does the editor work properly ? Can you start it and load a map or work on it ?
- did you try various scenarios ?
- do you run any other 3d games on your computer and could you name them ?

Regards,

[Ronald Wendt]

Hello Roberto,

we could fit in our check earlier and our research points at your graphics card.

Your laptop might need a bios and driver update. Here they solve similar problem :

https://communities.intel.com/thread/25 ... 0&tstart=0

This is the key if you want to search the web for more information:

0xc0000005 igdumd32.dll

Hope this will help, please keep us updated.

Regards,

[Robcoccia]

Answering for points:

- The editor works well, I can work with it, I can save and load a map.

- I tried 10 scenarios more o less + tutorial + campaign Army Group North

- On my computer I can run:
Conflict of Heroes
Unity of Command
Frontline Road to Moscow
Europa Universalis - Rome
Civilization IV - Colonization
Heroes of Might and Magic V

Plus other games that are not 3d like: Distant Worlds, Battle from the Bulge, Advanced Tactics gold, Quadriga

Regards

[Robcoccia]

I make a general system update with built-in application and I try to run the game with the same final result [:(].
But the system message error reports something different.

Is not reported an APPCRASH but BEX, and the module involved is "StackHash_0a9e" .

You will find attached the printscreen with the new message and the old one.

Bye

[Ronald Wendt]

Hello Roberto,

the error message still indicates an issue with the graphics card.

Did you also update your graphic drivers ? Is there a second graphics card installed by any chance ?

Regards,

[Robcoccia]

Hello,
1. today dxdiag reports the same graphic driver. (attached)
2. there is only one graphic card: Mobile Intel(R) 965 Express Chipset Family

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_20B517AA&REV_0C
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor Name: ThinkPad Display 1280x800
Monitor Model: unknown
Monitor Id: LEN4031
Native Mode: 1280 x 800(p) (60.001Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.1867 (English)
Driver Version: 8.15.10.1867
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/7/2009 02:06:48, 5472256 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6942-11CF-5173-BF00ACC2C535}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x20B517AA
Revision ID: 0x000C
Driver Strong Name: oem22.inf:Intel.Mfg.NTamd64:i965GM0:8.15.10.1867:pci\ven_8086&dev_2a02&subsys_20b517aa
Rank Of Driver: 00EC0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B



Regards

[Ronald Wendt]

Hello Roberto,

your driver version differs from the one that is labeled as the latest by Intel in this list:

https://downloadcenter.intel.com/Search ... 0&lang=eng

It's version number is 15.12.75.4.64.1930 (8.15.10.1930) and might reslove your problems.

Please let us know if this helped.

Regards,