Download issue

[jkerlee999]

US Store here also

[SlickWilhelm]

ORIGINAL: wrench

i get a slightly larger file...

zipped 2.26 GB
un-zipped 2.43 GB

but still, cannot run the installation due to "archive integrity check failed"

using power archiver 2009 with latest updates.
win xp

I'm getting the same file sizes as well. Purchased via US Store.

Almost smells like a packaging error during the spin of the Golden Master build.

[Erik Rutins]

The problem has been confirmed for the download version on all sub-stores. We are working to fix this now. We are verifying the integrity of the gold master on an intermediate server, to see if we can re-upload to the store from there, which will allow the problem to be resolved tonight.

As a side note, this problem does NOT affect the physical versions. Those use a different gold master split across 4 CDs and that has been re-confirmed to be good.

[milkweg]

Same issue here and used the Canada store. Yea, you guys checked the integrity of the .zip file but you didn't check the integrity of the exe file inside the zip file. <rolls eyes>

And why do you still have the game available to purchase if the file is NFG? <rolls eyes again>

[Erik Rutins]

The integrity of both was checked actually. At this point we have no idea how a corrupt file got in there, given the checks. However, we're fixing it.

It's still available for sale for a couple of reasons:

1. Up until a short while ago we were still figuring out the problem.

2. Everyone who orders will still get the working game, though they may need to re-download once the download file is updated. All physical copies are fine and all orders placed now will be able to re-download the replacement file.

None of this is ideal, but we're doing the best we can given the circumstances.

Regards,

- Erik

[milkweg]

If the exe file was checked then how is it possible that it is corrupt? During the zipping process? Downloading over 2GB again is very annoying, especially since I could have just gone to the store and bought a hard copy with an HC manual for the same price and be playing it right now. I was too lazy to go outside though. Maybe in future you could download the file yourselves after upload to confirm the file is good?

[Erik Rutins]

ORIGINAL: milkweg
If the exe file was checked then how is it possible that it is corrupt?

We still don't know the answer to this. Given the checks it goes through, it should be impossible. In fact this is the first time a corrupt file has gotten through to release.

[TR Shrum]

Same problem with the download and then failed install. US store.

[animaluk]

same here uk download . when can we redownload this game. i have gotten up at 0500hrs this morning to have a hours play before work and this is the problem i find b---acks[:)][:@]

[Erik Rutins]

Well, we have a re-tested gold master uploaded to the store, but none of the people we need to get it into the live product are awake any longer and so far haven't been rousable. We expect therefore that it will be replaced around 6-7AM US Eastern time as that's the earliest some of those folks would be back.

We're going to add a warning to the product description in the meantime.

Deepest apologies for the delay, I can only say that this will all be fixed in the morning, seriously. If any of you have any problems re-downloading tomorrow morning once the warning is removed from the product page (which will indicate that the confirmed good master installer has replaced the corrupted one), please e-mail me personally at erikr@matrixgames.com.

Regards,

- Erik

[animaluk]

Fair enough Erik thanks for your hard work. i will download again tonight after work[:)]

[Jorm]

So, ive just got home and purchased this game, the D/L speed has dropped to a rate that means it will take about 9 hours on my cable modem. I read all this in the forums

1. if the game d/l is porked whyis it still available for download ?
2. Is it worth waiting 9 hours to see if the copy i will eventually get is corrupt ?

im downloading from the 'australia' ??? link

[milkweg]

OK, I'm busy doing other things now so am over the initial disappointment. Will get it tomorrow sometime.

[milkweg]

@Jorm, don't waste your time downloading it now as it won't work. Wait until Erik says the good file is on the server.

[Jorm]

groovy

thanks for the info

shame though, i have a beer fridge full of cascade premium and was set for a night of gaming while Mrs Jorm was out


still mildly annoyed at a 9 hour d/l for aussies on cable modem !!!

bugger

[;)]

[Fabius_slith]

Downloaded at 00:30 - 04:30 05/12/2008 (Rome italy Time) eu-store and I have the same problem [:@][:@][:@]

Very VERY Bad fact !!!!! This is the fourth product that I had buied from you (and the others are all good situations......)

[VassagoPT]

Thanks Erik for the effort solving this, it was indeed unfortunate but as long as support is always this prompt I guess we can all understand, wait and forget about it

I'll look forward to a message on the forum to let us know when a proper file is available at all Matrix stores.

[Erik Rutins]

Ok, I've just been informed that the new download file, using the "confirmed good" one we uploaded, is now in the online store to replace the original file. This one worked for store support, so it looks like it made it through the download process just fine. I'm doing a test download myself now from the store, but wanted to let you know that the problem _should_ be solved.

Please give it a try. Just go to www.findmyorder.com and re-download. The new download is a zip of four files rather than a zip of a single one, so if you unzip and find four installer files there you've got the right version.

Regards,

- Erik

[Erik Rutins]

ORIGINAL: Jorm
So, ive just got home and purchased this game, the D/L speed has dropped to a rate that means it will take about 9 hours on my cable modem. I read all this in the forums

Just FYI, our store servers have a lot of extra bandwidth and server power. If you're getting a very slow download speed, it has to be something on the internet between us that's slowing things down. Downloading a 2GB+ file from any place can take a while, but if the connection isn't perfect it can be a real challenge. Using a download manager such as www.stardownloader.com (set to single stream only) might help.

[Hard Sarge]

giving it a try now