2.1 Crash to Desktop

The Starships Unlimited v3 is a fun, addictive and elegant 4X space strategy game.
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EricLarsen
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2.1 Crash to Desktop

Post by EricLarsen »

I had a corvette that lost it's drive and had to send a ship to rescue it. As soon as I set the rescue ship on it's way and clicked to restart the clock the program crashed to the desktop. I went back into the game and was able to continue onwards but when my rescue ship got to the scene my stranded ship was gone. Don't know if it was the small enemy scout I found near the scene of the crime that my ship started to haul off before I told it to stop that and head off on another mission. I'm not sure if I lost the ship during the crash or it was lost normally because the enemy blew it up before I could rescue it. It also could have been somehow taken over by the enemy but I had a corvette and what I found was a scout.
Eric Larsen
mendaliv
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Post by mendaliv »

Man, that sucks.

This crashing is a known issue, too, as you can see here.

Apparently, the crash problem was either deeper than was originally thought, or the dev(s) are busy with other projects...

Either way, I'd appreciate an official word on the progress, and, if it's gonna be a loooong time to fix, the recommendation to reinstall and/or a version 2.0 retrograde patch...
Andrew Ewanchyna
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Post by Andrew Ewanchyna »

Sorry, It's summer. I am happy to say that my tennis serve is better now. :D I should have the next patch finished by today. I'll keep you posted.
Developer of Starships Unlimited
mendaliv
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Post by mendaliv »

*checks his clock*
*does a double-take*

52 days 10 hours later, I seriously wonder if Andrew is in a time warp or something. Or I am...

Or we all are...

*begins singing*
Let's do the time warp again!
dragoniv
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Post by dragoniv »

Come now, this is a SCI-FI game. He'll just orbit the sun a couple of times at warp 8 and presto, you'll have the fix three months ago. :)

Btw...I haven't yet gotten it to crash to the desktop under 2.1, but then again I've only played a handful of games on v2.1.
mendaliv
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Post by mendaliv »

I think that it's related to the "rescue stranded ship" missions.

Man does it suck... lol.
dragoniv
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Post by dragoniv »

I've rescued a fair number of my ships in these games. While the feature occasionally breaks down (seen ships get dropped off in non-base systems) or is a little strange (stranded ship needs to be told to dock with base???), it hasn't gone bye-bye on me yet. Could just be a matter of time, though.
mendaliv
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Post by mendaliv »

Honestly, I'm shocked. It would happen every single time I played (which is the main reason I stopped playing).

I remember reading in another thread about this same problem that the cause was essentially known, and was easily remedied.

It's pretty annoying, though, that this problem has been known, and a partial solution has been known since June 24th 2003 - 108 days.

Maybe it's more of a hardware issue than a programming code issue... What kind of system setup do you have?
dragoniv
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Post by dragoniv »

Oh boy...


I run this on two machines:

(1) dell laptop, PIII-1Ghz, 256MB of ram, ati radeon video. Don't know much more about it--I didn't build it. :)

(2) custom build athlon tbird 1200/266, 512MB ram, geforce 3ti, abit kt7a mb.

I doubt it's hardware. Probably a software issue. I'm running the latest directx version on both boxes. The laptop is my work machine, loaded down with Java IDEs, database tools, MS office, etc. Custom machine has nothing loaded other than games, so it's pretty clean.
Andrew Ewanchyna
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Post by Andrew Ewanchyna »

Hey, I gave Matrix Games the 2.2 patch on the 19th of August. Direct your cutting wit elsewhere.
Developer of Starships Unlimited
dragoniv
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Post by dragoniv »

See? I told you he had that time machine thing down! (no, I'm not picking on you, Andrew!!!)

Time to go after the rest of the gang at Matrix!
mendaliv
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Post by mendaliv »

Wow, they had it that long ago?

I must apologize for my rude comments, in that case.

And, on that note, I'd like to redirect all my rude comments to whoever dropped the ball at Matrix Games.
dragoniv
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Post by dragoniv »

OK, I hadn't planned to use THIS tactic, but here goes:

I have been considering purchasing several other titles in the Matrix lineup (I'm an old-school wargamer) but I am concerned at the lack of support Matrix appears to be giving this game.

Andrew indicates that the patch was delivered to Matrix some time ago--yet no patch has been published here.

This could be the result of a lack of resources at Matrix to test the patch...I can certainly understand that, being in the software development industry myself. However, communication with customers should be paramount...yet we have not seen any official response from Matrix to this thread.
EricLarsen
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Matter of Priorities

Post by EricLarsen »

dragoniv,
I guess SUDG just isn't an important priority for Matrix. They are more interested in puking out more new games to get our money and now that they've got our money on SUDG we can wait for our patches. It took them quite a few months to put out the 2.1 patch after supposedly testing it. Considering the major bug I found with Interstellar Standoffs in version 2.1 that testing was not worth the wait! Better to just put out the 2.2 patch and let us test it as I'm sure us players will be far more diligent and numerous and will be able to spot and report the bugs via the forum faster and better than some beta testers who probably got suckered into testing it when they'd rather be testing something new.

While SUDG is a simple and fun game it still needs some work to ensure that major features like Interstellar Standoffs work properly after spending so much time getting to the point of being able to produce them. My policy with Matrix Games is now to never buy them until the final patch has been issued and if I miss the boat then I'll miss the boat on buying the game and keep my money and spend my time doing something other than the work their beta testers should have done in the first place.
Eric Larsen
dragoniv
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Post by dragoniv »

Can't disagree with you at all...and I've now got v2.1 crashing pretty regularly (way more conditions than just the ship tow one).

Oh well, I guess I can go back to FreeLancer for a few months, until HalfLife2 shows up (the legit version, that is). ;)
mendaliv
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Post by mendaliv »

Could always play regular Starships Unlimited... Or not.
Man I'm a loser, I'm taking all this time to get back into Counter-Strike.

Anyway, here's a bit of an economics-oriented method of encouraging Matrix to hurry the hell up:

Brand Loyalty is one of the most important features in markets like computer software. You release a patch quickly and if it is well-documented, people will think "Ooh, that Matrix Games company really has it together! If a game comes out from them, and it doesn't work right, I can feel confident that the problem will be fixed quickly!"

However, this is NOT what is the case here. What we have with Matrix Games right now is this: "Oh man, it's been MONTHS since that stupid problem was introduced into the game, and we've not gotten any patch, or any information from the publisher about when it will be fixed. I don't think I want to buy software from Matrix Games in the future!"

The same problem applies to trying to sell shares in the company (of course, MatrixGames might not work like this); if people are very confident in the company, and they feel they provide a good and well-maintained product, they're more likely to invest as individuals. However, when months go by with a known issue not being officially fixed, the idea of buying stock in the company never enters into their head.

Get on the stick Matrix. Your future depends upon it. Right now you're just a small-time publishing house. If you want to attract more investors, more customers, and more developer clients, you need to improve your system!
dragoniv
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Post by dragoniv »

Ayuh...you're not THAT lame. I've been known to fire up MOO or X-Com when I've got that nostalgia thing goin on. Counter-Strike is what, maybe three years old?? :)

And I won't even begin to mention that my c-64 is still alive and kicking, either. Mail Order Monsters, anyone??
mendaliv
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Post by mendaliv »

138 days have passed since a partial fix was known... over 1/3 of a year.

I really hope that someone gets this patch up!
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