I'm downloading now...right???

[TheHellPatrol]

Just got in and found Supremacy in the New Releases and immmediately purchased it. I then remembered Digital Rivers' little funny last time so...Am i dd'ing the real game? I hope i didn't jump the gun[&o][8|]. I've got a serial # albeit a unique one[X(].

[Erik Rutins]

Yes, you've got the prize, enjoy! [8D] The official press release will be posted shortly.

Regards,

- Erik

[TheHellPatrol]

Whoo Hoo! TheHellPatrol strikes again[:D], thanks Erik! About 50 minutes to go[8D].

[Serian]

I'm downloading right now! I've got about 22 minutes left to go. [8D]

[rhondabrwn]

I like the pricing! [&o]

Will probably order it when payday comes around again.

[Hertston]

4.2 kB/sec ?!! ... great to see my my 2MB broadband put to work.. [&:]


This is ridiculous, I hope it speeds up over night. [:@]

[GreenDestiny]

There must be alot of people downloading as my running somewhat slower by about 10 to 15 kb/sec.
halfway through the download now and I should have it in about an 50 minutes.

The price is nice.[:)]

[alfredwtc]

I download at 28Kb/sec it take 4.5 hr to finish, hope this will improve when WAW release.

[Erik Rutins]

Bandwidth for these goes through Digital River and they have more than we can ever hope to have. We've never had a bandwidth issue with them before and I just did a test download at excellent speed. I'll try to find out why some of you are experiencing slow downloads, but at this point it will have to wait until tomorrow morning, sorry.

Regards,

- Erik

[alfredwtc]

In the middle of the download around 240MB I lost connect with DR. I need to start
from the beginning. But the download speed with only 12KB/sec and drop me out
every 10 minute[:@]

[Ludeman]

Cool Beenz, Im downloading now. About 40 min to go. To bad it's already 10pm, hope I'm not up till 2am damn it.[:-]

If I were smart I would just go to bed and play tomorrow but you know I have to make sure the download goes OK heh[;)]

[Hertston]

Digital River need to sort this. I lost the download overnight and started again this morning (0800 GMT), its still struggling to reach 10 kB/sec. [:-]


Lost it again after 12 meg [:@] Will try again this evening.

[Erik Rutins]

Hertston, we're on it, I have multiple message in to them and expect to start a teleconference within 30 minutes.

Regards,

- Erik

[Marc von Martial]

Just as a sidenote. If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

[Hertston]

ORIGINAL: Erik Rutins

We've never had a bandwidth issue with them before and I just did a test download at excellent speed.

Odd. I'm trying again, with exactly the same results (currently around 8kB/sec, although at least the connection seems stable). I downloaded Flashpoint Germany a few weeks ago with no trouble at all, and I've had no hardware, relevant software or connection changes since that time other than doubling my ADSL speed.

[Erik Rutins]

Still trying to find out what's going on there. We can't duplicate the problem. Are customers other than Hertston still seeing this? My test downloads from their site are zipping right along. We'll keep investigating until we turn something up.

Regards,

- Erik

[TheHellPatrol]

I'll say this: my dd was much slower than any previous dd. DSL @74kb/sec took a good 90 minutes, didn't think much about it at the time.

[Erik Rutins]

Is anyone other than Herstson still seeing slow download speeds today? If so, please e-mail us at support@matrixgames.com so that we can work with DR to see what the cause might be. Thanks.

Regards,

- Erik

[Guderon]

I just downloaded Supremacy (and also BiN while I was at it) and maintained about 170K/sec throughout both downloads.[:)] A pleasant surprise after the problematic WitP download several months ago...

[Hertston]

[&:]

I will try again over Friday night, and it will no doubt get there in time, but I'm very puzzled if most people have had no trouble.

If it helps, I tried to re-download FPG and got exactly the same result, so the current problem isn't limited to Supremacy. As a control, I tried a download from Fileplanet (West Coast) and that was fine. If there's anything else I can do to pin down the problem, please let me know.