Download failure

[Tom_]

Downloading game file and I get;
Couldn't download - Virus scan failed.

Using Msoft Edge

[Erik Rutins]

Downloading game file and I get;
Couldn't download - Virus scan failed.
Using Msoft Edge

Was that a local message for you? Could you share a screenshot of it please and try to redownload?

The download is working for us here.

[Tom_]

Downloading game file and I get;
Couldn't download - Virus scan failed.

Using Msoft Edge

[Tom_]

Tried on the EU server twice and the N American Server twice. Same issue each time.

[MaximKI]

Hello Tom_,

Thank you for your interest in Flashpoint Southern Storm! Sorry to hear you're having trouble downloading the game.

Sometimes anti-virus software can interfere with downloading files. Have you tried turning your anti-virus off and redownloading?

- The Matrix Team

[Bertram]

Download here went without problems. Game is installed.

[Erik Rutins]

Hi Tom,

Tried on the EU server twice and the N American Server twice. Same issue each time.

That's a local anti-virus issue. Often when a game is first released, even though we digitally sign them to show that they are trusted and have been scanned here, some anti-virus software initially assumes that it's a dangerous file and blocks the download. The best way around this is to disable your anti-virus to let the download finish.

It's not an issue on our side.

[Tom_]

Understood.
Will look at how to disable the windows anti virus.

[Tom_]

Great news got it working.
There was a windows update waiting in the pipeline, once I installed that it all worked. So, no need to disable anti-virus.
Thanks everyone !

[Erik Rutins]

Excellent news, thanks for letting us know Tom!