Thanks for hyjacking my thread and getting it locked!!! I was starting to get somewhere.

Thank you to Matrix guys and others who offered help, hopely I will be able to redownload my games soon - pretty please.

Fair dues - I just want my games again - that's all, then I will go away quite happily and promise never to disturb anybody ever, ever again!!

<r> Hi<br/>
&nbsp;<br/>
Hate to spoil a party but this thread is how to get official support ie what's the best approach - I don't want it turning into a slagging match!!<br/>
&nbsp;<br/>
How do you get in touch with Eric, is he the director of tech support? - this is the last email I&nbsp;got ...

<t> I bought two games jtcs and jtbs and I paid for extended download service. I have registered my games and I have followed all the instructions for downloading my games, even though my email address has changed I still have the same credit card and enough info to download, but Matrix systems have ...

Hi Eddy

I have tried tech support, all was going well initially but I have not heard anything for weeks now - despite several emails.

ta

<t> I have now been trying for over two months to use the extended download service for two games I recently purchased, but Matrix systems do not recognise any on my orders. I have tried tech support, I have tried to use this forum, I have begged, I have even resorted to insults!!<br/>
<br/>
Is it ...

<t> Hi, I have been able to register my games, but I am still unable to use the extended download service for my games. Is it possible to get a voucher or something similar so that I can download my games free (seeing that I have paid for the extended download). I can provide proof of purchase if ...

<t> What the heck is going on!!!! Tried to register my games in the members area using the serial numbers and it says the page cannot be displayed. This is really beginning to grate. Why have I paid for extended download only to have my games totally evaporate? I don't want to start slinging mud, so ...

<t> Hi, I sent my email via the support section, at least a week ago. I am not sure whether or not I have registered my games, but I have used the extended download service before without any problems. I have followed your instructions to re-download my games but without any success, even disabling ...

<t> How do you get support to actually get in touch? Your systems have no record of my downloaded games even though they are less than a year old and I have paid for download extension.<br/>
I have emailed you guys about this and all I've got is silence. It may be because my email has changed ...

Thanks very much

<r> Hi <br/>
I have had to download the game again along with patch 1.02, but when I try to follow the link for the weapons fix -(<URL url="http://www.theblitz.org/member_sites/petho/images/mcs_1-02TEMP_west_front_weaponpdtfix.zip"><LINK_TEXT text="http://www.theblitz.org/member_sites/pe ... pdtfix ...

Hi

Just installed the latest patch (1.02) and loaded a saved scenario everything is OK except my Free French units (both infantry and armour) cannot fire at the enemy, yet the Americans and the British can - strange!!

I'm want to change these files but I don't have the original game, is it possible to get them elsewhere?

<t> Hi Jason<br/>
&nbsp;<br/>
There was no impropriety on your part about being polite, the joke was on me.&nbsp;(scottish humour)&nbsp;<br/>
It would be great if somehow the&nbsp; campaign linked game could be changed to reflect damages and reinforcements on both sides and the editor could have ...

<t> Thanks for a quick response<br/>
1 I thought I was playing a linked campaign game - The Big Red One (historical). I am playing as the Americans and when I start the next game the strength of my units is carried forward from the previous game (as you would expect) but the German units are all at ...

<t> These issues may have been covered already and if so please forgive me.<br/>
<br/>
1 My biggest bugbear about the "campaign game" is that after slogging out a hard won victory, reinforcements in the next game are few and far between, yet the enemy rebounds back with all units at full strength ...