Emailed tech support in response to their first advice. Still no joy. I attach my DirectX Diagnostic file if that might help.

Andy

<t> Hmm. Got almost same trouble. Could eventually download a 6KB HTLM&nbsp;webpage but when extracted (5KB or so)it referred to a Matrix webpage.&nbsp;If you have overcome your issue would be the grateful for any advice. If you haven't try downloading from Starloader an application called caller of ...

<t> Erik, <br/>
Thanks for the advice. It's STILL taking an age. I'm on cable. The download should be very fast. Could the download be sent me in an unzipped package(s)? My security sofware is System Mechanic 7 Pro. Windows XP that I have accepts zip files.<br/>
<br/>
Regards,<br/>
Andy <br ...

<t> A welcome update I hope. It's taking a mighty long time to download the zip file though. Why would that be? <br/>
&nbsp;<br/>
Running a less than two year old Dell that meets all requirements so should be no problem with it.&nbsp;<br/>
&nbsp;<br/>
Also,&nbsp;not sure what to do with a zip ...