I had also opened a ticket with Matrix Games support before posting here. I have just checked my emails and have received a response saying they were contacting Blue Snap and would get back to me when they heard from them.

<r> <QUOTE><s>[quote]</s> I have no idea why I have this problem. <br/>
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(in reply to VPaulus) <br/>
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Post #: 5<br/>
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<t> I have been taking advantage of the current sale. I have purchased four games so far - each as a separate order directly from Matrix and all downloads. I just attempted to purchase a fifth game but was blocked. The system would not process my payment information. I got a message stating that and ...

<t> I think I may have fixed my own problems. I went to "my page", found GG: War in the West, selected downloads and then downloaded and installed the "Installer" file. The word installer kind of threw me as to what it was. Also the fact that it said it only requires 851 MB HD whereas the ...

<t> I just took advantage of the Matrix Games sale to buy, download and install War in the West. I then downloaded and installed Update v1.02.56. From the update I was able to go in and look at a scenario. I then backed completely out and tried to re-enter but I couldn't. I got a message box which ...

<t> I am computer challenged and don't really understand how to run programs in admin. I do have a friend, however, who is a systems guy in a large financial institution. He came over Sunday, saw your response to my forum post and had it up and working in five minutes. He then set it to always work ...

<t> I have just installed Wars of Succession, and I can not get the game to open. I select new game, then scenario, then leader, and then I click on play. All that happens is a game hint appears. That's it. I have tried opening all the scenarios. I have also downloaded the patch but still get the ...