Just in case anyone else has this problem... the only way I could get it installed was to boot into safe mode.  Once installed I could play with no problems in a normal bootup. 

<r> Hello,<br/>
<br/>
I sent an email to <EMAIL email="support@matrixgames.com">support@matrixgames.com</EMAIL> about 7 days ago but haven't heard anything... so I thought maybe someone else may have experienced this issue here or have some advice.<br/>
<br/>
I have the downloadable version of ...