Search found 8 matches

by ACLerok
Thu Apr 15, 2010 9:30 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<r> Using XP SP3 Compatibility fixes my problem. Thanks for the suggestion, alhscw <E>:)</E><br/>
<br/>
Erik, perhaps you guys might want to put something in the FAQ or release notes informing 64-bit Win7 users of a potential issue? I noticed that alhscw said he has an i7, I'm currently using an i5 ...
by ACLerok
Thu Apr 15, 2010 2:03 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<r> <QUOTE><s>[quote]</s>I had this same problem right after launch. It turns out that the only change I had to make was to set DistantWorlds.exe to run in Windows XP (Service Pack 3) compatibility mode.<e>[/quote]</e></QUOTE>

Ahhh, I didn't even think to try that. I will do that as well. Thanks ...
by ACLerok
Thu Apr 15, 2010 1:02 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<r> <QUOTE author="Andrew Loveridge"><s>[quote=Andrew Loveridge]</s>It still sounds like Anti Virus or spyware is interfering in some way, but another possibility is the download was corrupted. Try re-downloading the file. You can use findmyorder.com if you don't have the link anymore.<e>[/quote]</e ...
by ACLerok
Thu Apr 15, 2010 12:40 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

Sorry for the double post, but I'm posting thru a proxy that disables javascript since I'm at work and they block everything game related :\ I couldn't preview nor edit my previous post...
by ACLerok
Thu Apr 15, 2010 12:37 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<r> Let me say first of all thanks to everyone for their suggestions and help. You guys are very helpful.<br/>

<QUOTE author="Erik Rutins"><s>[quote="Erik Rutins"]</s>are you also logged into an Administrator account when you install?<e>[/quote]</e></QUOTE>

No, but iirc Windows 7 doesn't have a ...
by ACLerok
Wed Apr 14, 2010 9:38 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<t> The only anti-virus/security software currently running is Windows Defender. When I installed the game I let Distant Worlds make exceptions in Windows Firewall as well. I was speaking with Digital River's support, and I also created a ticket in the matrixgames helpdesk, but haven't heard ...
by ACLerok
Wed Apr 14, 2010 9:17 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

RE: My serial number doesn't work.

<t> Hi Erik,<br/>
<br/>
I'm running Windows 7, and this is a fresh install, so I'm not sure what could possibly be interfering with the installation or the check.&nbsp; Both the installation and the execution of the game prompt me to run as Administrator so it's doing that automatically.<br/>
<br ...
by ACLerok
Wed Apr 14, 2010 7:51 pm
Forum: Tech Support
Topic: My serial number doesn't work.
Replies: 19
Views: 477

My serial number doesn't work.

<r> I bought the game from the online store last night, downloaded it from the link provided, installed it, and put in the serial number provided from Digital River/Matrixgames. Upon first start up, I received an error saying there was a problem with my serial number. I then spent an hour on the ...

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