<t>Thanks Alan & Kahn!<br/>
<br/>
Moving the Intro movie file out of the Movies folder worked. Strangely, the two logo movies (Matrix and Apezone) worked fine, but my machine was hanging up on the Intro movie. I was able to view it independently with the Windows Media Player.<br/>
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Now, at the ...

<t>Guys,<br/>
<br/>
Thanks for the recommendations. Unfortunately, I'm still getting a black screen immediately after the Matrix logo screens.<br/>
<br/>
I checked for video driver updates from Sony (none for this model), loaded DirectX 8.1, turned off virus checkers, and launched from my program ...

<t>Help! I'm seeking technical support.<br/>
<br/>
I just loaded SUDG and upon attempting to start it, I get a message:<br/>
<br/>
Playme error<br/>
Failed (0x800c000d) in Renderfile (C:\...\SUDG\movie\matrix.avi)<br/>
<br/>
After that, a logo screen comes up, and then the screen goes black. The ...