Search found 27 matches

by Generalisimo
Tue May 03, 2022 2:29 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

Re: Anniversary Coupons


Didn't see it in my spam folder nor did it generate an entry on My Page. The email I have on my account should just work fine as I get the Slitherine announcements there okay. If you could just post it on My Page under the anniversary coupons that would work as well for me.

Apparently this is a ...
by Generalisimo
Tue May 03, 2022 2:25 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

Re: Anniversary Coupons


I didn't get a coupon for YEARS, missed one last year, and was told I have to wait until June this year. lol

Awesome customer service, really going the extra mile.

Your anniversary coupon email should arrive around June... but it expires after around a month, that's probably why you got that ...
by Generalisimo
Mon May 02, 2022 4:30 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

Re: Anniversary Coupons


For 4 years my coupon came on 4/21 and then year 5 it was 4/22. Last year it came on 4/30 so I was expecting it today but no joy and my credit card continues to feel hurt. Is it just because the weekend or something?

We are investigating this issue... I see your email generated like you said on ...
by Generalisimo
Sat Jul 25, 2020 2:59 pm
Forum: General Discussion
Topic: Matrix Game Library messed up ???
Replies: 1
Views: 150

RE: Matrix Game Library messed up ???

Thanks to your quick report we have temporarily disabled this new featured while we investigate what happened.

I am looking into your account right now working on a fix.
by Generalisimo
Fri Jun 05, 2020 5:23 pm
Forum: General Discussion
Topic: Recruiting Beta Testers for War in the East II
Replies: 27
Views: 872

RE: Recruiting Beta Testers for War in the East II

<t> I have contacted the users having problems to join this beta, so check your PM inbox [;)]<br/>
<br/>
If any other is suffering the same problem, please send a PM or an email to: <br/>
fernandoturi AT slitherine DOT co DOT uk<br/>
<br/>
This way we can see in detail what is going on and fix ...
by Generalisimo
Fri Jun 05, 2020 2:57 pm
Forum: Gary Grigsby's War in the East Series
Topic: Recruiting Beta Testers for War in the East II
Replies: 20
Views: 679

RE: Recruiting Beta Testers for War in the East II

<t> I have contacted the users having problems to join this beta, so check your PM inbox [;)]<br/>
<br/>
If any other is suffering the same problem, please send a PM or an email to: <br/>
fernandoturi AT slitherine DOT co DOT uk<br/>
<br/>
This way we can see in detail what is going on and fix ...
by Generalisimo
Mon Aug 19, 2019 4:53 pm
Forum: General Discussion
Topic: Upgrade
Replies: 79
Views: 2382

RE: Upgrade

Can you check your account again? it should be there now.

Thanks!
by Generalisimo
Mon Aug 19, 2019 2:47 pm
Forum: General Discussion
Topic: Upgrade
Replies: 79
Views: 2382

RE: Upgrade

<t> Are you sure those are from this account?<br/>
Because I have just checked your MatrixGames account "76mm" and you have 27 serials inside, none are for Desert War or Mare Nostrum... maybe you have another account?<br/>
<br/>
Send me an email to fernandoturi AT slitherine.co.uk<br/>
and we ...
by Generalisimo
Mon Aug 19, 2019 12:48 pm
Forum: General Discussion
Topic: Upgrade
Replies: 79
Views: 2382

RE: Upgrade

Can you check now? if they are still missing, can you tell me which ones? Thanks!
by Generalisimo
Mon Aug 19, 2019 12:46 pm
Forum: General Discussion
Topic: Upgrade
Replies: 79
Views: 2382

RE: Upgrade

<r>
<QUOTE><s>[quote]</s>ORIGINAL: Yogi the Great<br/>
<br/>
Thanks Zovs, of course for many the serial numbers were only kept on Matrix/Slitherene system. A lot of my games appear but not all including some recent purchases. I have gone to the site both with Explorer and Chrome with the same ...
by Generalisimo
Thu Sep 28, 2017 4:17 pm
Forum: Press Releases, News and Events from Matrix
Topic: Usernames in conflict: merging usernames to a single login
Replies: 0
Views: 133

Usernames in conflict: merging usernames to a single login

<r> A number of users were experiencing issues when logging in since we moved to the <B><s>[b]</s>Unified Login System<e>[/b]</e></B>. This results from users having different accounts in different parts of the system. We tried to automatically merge these accounts but a number need to be manually ...
by Generalisimo
Fri Jul 14, 2017 11:46 am
Forum: Tech Support
Topic: Login error
Replies: 8
Views: 403

RE: Login error

<t> Yes, there were some problems with the server yesterday and early today.<br/>
We have fixed the problem and rebooted the server, so all should fine now.<br/>
<br/>
If you are still experiencing problems (after you see this message, not before [;)] ), please let us know.<br/>
<br/>
Thankas ...
by Generalisimo
Thu Aug 25, 2016 8:28 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons

I have just sent you a PM to confirm your email address...please check your inbox [:D]
by Generalisimo
Sat Jul 30, 2016 1:51 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons

<r> Ahhhh <SM sm="00000116.gif">[sm=00000116.gif]</SM> <SM sm="00000116.gif">[sm=00000116.gif]</SM>... I thought you were saying you got your Anniversary Coupon and couldn't use it... you are saying you didn't get it yet [:(] ... sorry for the misunderstanding.<br/>
I just checked and today is your ...
by Generalisimo
Sat Jul 30, 2016 1:26 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons

Yes, you got the Anniversary Coupon link from the "Rewards" Matrix Games email account... just reply to the original email and you will see it. [:)]

Thanks!
by Generalisimo
Sat Jul 30, 2016 12:46 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons

Hi!

Reply to the "Rewards" account and leave the original email below so I can take a look at what happened.
Thanks!
by Generalisimo
Tue Jul 05, 2016 1:48 pm
Forum: General Discussion
Topic: Interactive Email from Matrix?
Replies: 7
Views: 298

RE: Interactive Email from Matrix?

<r> Hi Jim!<br/>
<br/>
Thanks, I have already replied to your email. [:)]<br/>
But anyway, yes, it looks like Yahoo is embedding that DropDownList... no idea why it is appearing that low, such menu shouldn't appear almost in the middle of the email. <SM sm="00000116.gif">[sm=00000116.gif]</SM><SM ...
by Generalisimo
Tue Jul 05, 2016 12:05 pm
Forum: General Discussion
Topic: Interactive Email from Matrix?
Replies: 7
Views: 298

RE: Interactive Email from Matrix?

<r> Hi Jim!<br/>
<br/>
Can you forward me the original email that you have received?<br/>
Because I am interested in checking the DropDownList that you are you seeing there (this is the first time that someone reported this <SM sm="00000117.gif">[sm=00000117.gif]</SM> )<br/>
<br/>
Please ...
by Generalisimo
Tue Mar 15, 2016 7:42 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons SOLVED!!!

<r>
<QUOTE><s>[quote]</s>ORIGINAL: Rush<br/>
<br/>

<QUOTE><s>[quote]</s>ORIGINAL: Generalisimo<br/>
<br/>

<QUOTE><s>[quote]</s>ORIGINAL: Rush<br/>
<br/>
Long story but solved now.<br/>
Thanks for the coupon Matrix, much appreciated<br/>
<br/>
I received a email with the link to my ...
by Generalisimo
Tue Mar 15, 2016 7:32 pm
Forum: General Discussion
Topic: Anniversary Coupons
Replies: 358
Views: 28564

RE: Anniversary Coupons SOLVED!!!

<r>
<QUOTE><s>[quote]</s>ORIGINAL: Rush<br/>
<br/>
Long story but solved now.<br/>
Thanks for the coupon Matrix, much appreciated<br/>
<br/>
I received a email with the link to my coupon on the 25th Feb. But today when I went to get it via the email link it said....The token provided is no ...

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