Puresim Freezing During Multiplayer

[pettyj98]

Ok, here is my problem, I'm in a multiplayer league and I've got patch 1.31 and my league file.

When I click on the league file and try an log on as my team, I get a pop up message that says "Checking For Updated Association File please wait and then if that pop up goes away I get another that says "Checking Server Status please wait."

Then I wait and wait and wait and the game freezes up: its acting like it doesn't recognize that I'm connected to the internet. I don't have a firewall either if that is the answer.

Let me know what to do , thanks
Jay
Puresim Owner

[pettyj98]

bump this up, was hoping to hear from someone on this problem I continue to have.
 
Jay
 

[puresimmer]

Are the other players in your league able to connect? If not, then maybe there is a problem on the server. If they can connect then I would try disabling any antivirus or firewall programs (I know you said you don't have a firewall, but you may want to check XP). PureSim uses a straight FTP connection over port 21.

[XCom]

Hi, Shaun. I've been helping Jay out with this problem. He's an owner in the multiplayer league I am hosting. All of the other owners have not had any problem accessing the league file via Puresim. Maybe you can help me understand a bit about how Puresim FTP's to the remote server.

I had Jay manually connect to our FTP server the other night using the Windows XP FTP client in the command prompt. He was able to connect to the server using the same username and password that are setup in our league file in Puresim. So, I'm starting to rule out a connection issue with his ISP. Does Puresim use ftp.exe to transfer files to and from the server? I've made sure Jay does not have a firewall or his anti-virus software running. He's even tried creating his own multiplayer league and cannot get the FTP to connect when pressing "Test Connection" using the same settings. It appears something is blocking Puresim's access to FTP, either a setting in Puresim, a setting in Windows, or a setting in his dialup networking. We've tried a lot of things, but nothing has worked yet.

If Jay can manually connect to the server using Windows FTP client and he has no firewall running that would block Puresim's access to the internet, what could it be? Any help would be appreciated. It's going on a couple of weeks that we've been working on this.

Thanks!

[puresimmer]

PureSim uses its own component to make the FTP connection (using vanilla FTP protocol). Trying to connect manually using an FTP client is exactly what I would have suggested, and given that all the other owners can connect obviously the server and game are talking just fine...

Have you tried having him un-check PASV mode on the connection settings dialog? Also, maybe there is some ISP issue, have him try connecting using IE (info on doing that can be found here: http://www.byastro.com/tutorials/ftp/ftp.html)

[XCom]

Shaun, we tried these things today to see their effects. Here are the results...

Jay was able to connect to my server using FTP through IE with no problems.

When Jay set up a new multiplayer league and used the same server settings without PASV mode checked he experienced the same lockup. But, here is the interesting part. It appears that Puresim is communicating to the remote server, because it created the folder that was designated in the Puresim FTP settings on the remote server. But, the game is still locking up on Jay when "checking server status" in the initial load of the league file.

Any thoughts?

[XCom]

bump
 
Hoping for a solution soon!

[puresimmer]

Guys I just released the 1.33 patch and added a special feature for you guys that writes a detailed log file of all the FTP connection requests/responses. Download latest and then send me the ftp.log file that will be in the psa folder.

[XCom]

ORIGINAL: puresimmer

Guys I just released the 1.33 patch and added a special feature for you guys that writes a detailed log file of all the FTP connection requests/responses. Download latest and then send me the ftp.log file that will be in the psa folder.

Thanks, Shaun. Does the league file have to be generated off version 1.33 or can he just use the version that is on the server which is from version 1.31 after he updates his local copy to 1.33?

[puresimmer]

He can use 1.33 against the 1.31 association.

[puresimmer]

Any word on this? Can I get a look at the "ftp.log" file?

[XCom]

Here you go, Shaun.  Sorry, had to wait until Jay had a chance to download the new patch from his dialup connection.  From what Jay tells me nothing has changed, Puresim still locks up and sits there when trying to access the league file.  Here is the log...Jay let the program sit for over an hour but nothing changed.
 
FTP log - 8/26/2006 3:22:20 PM: PURESIM: init
FTP log - 8/26/2006 3:22:20 PM: PURESIM: resetControl
FTP log - 8/26/2006 3:22:28 PM: PURESIM: setStdInetProps
FTP log - 8/26/2006 3:22:28 PM: PURESIM: resetControl
FTP log - 8/26/2006 3:22:28 PM: PURESIM: doConnectInternal
FTP log - 8/26/2006 3:22:30 PM: 220 FTP Server ready.
FTP log - 8/26/2006 3:22:30 PM: USER u40899275-xibl
FTP log - 8/26/2006 3:22:30 PM: 331 Password required for u40899275-xibl.
FTP log - 8/26/2006 3:22:30 PM: ****************
FTP log - 8/26/2006 3:22:31 PM: 230 User u40899275-xibl logged in.
FTP log - 8/26/2006 3:22:31 PM: PURESIM: safeCD
FTP log - 8/26/2006 3:22:31 PM: CWD Puresim Test League
FTP log - 8/26/2006 3:22:31 PM: 250 CWD command successful.
FTP log - 8/26/2006 3:22:31 PM: PURESIM: newerAssocFileExists
FTP log - 8/26/2006 3:22:31 PM: PURESIM: getControlFileInfo
FTP log - 8/26/2006 3:22:31 PM: PURESIM: setStdInetProps
FTP log - 8/26/2006 3:22:31 PM: PURESIM: resetControl
FTP log - 8/26/2006 3:22:32 PM: PURESIM: doConnectInternal

[XCom]

Any thoughts, Shaun?  Does this at least tell you where things are hanging up?

[XCom]

ORIGINAL: puresimmer

OK, 1.36 is a BETA release, so all disclaimers apply... More fixes here and one pretty nice new feature!

- Tweak: Added some more logging to FTP code to help commmishes with diagnosing upload/download issues for players in the league

Shaun, is this increased FTP logging in response to our problem? I assume from the lack of response that there was nothing in the previous FTP log that told you much. Should we give it a new try with this patch?

[puresimmer]

Yes

[pettyj98]

FTP log - 9/11/2006 10:22:21 PM: PURESIM: init
FTP log - 9/11/2006 10:22:21 PM: PURESIM: resetControl
FTP log - 9/11/2006 10:22:29 PM: PURESIM: setStdInetProps
FTP log - 9/11/2006 10:22:29 PM: PURESIM: resetControl
FTP log - 9/11/2006 10:22:29 PM: PURESIM: doConnectInternal
FTP log - 9/11/2006 10:22:33 PM: 220 FTP Server ready.

FTP log - 9/11/2006 10:22:33 PM: USER u40899275-xibl

FTP log - 9/11/2006 10:22:33 PM: 331 Password required for u40899275-xibl.

FTP log - 9/11/2006 10:22:33 PM: ****************
FTP log - 9/11/2006 10:22:33 PM: 230 User u40899275-xibl logged in.

FTP log - 9/11/2006 10:22:33 PM: PURESIM: safeCD
FTP log - 9/11/2006 10:22:33 PM: CWD Puresim Test League

FTP log - 9/11/2006 10:22:34 PM: 250 CWD command successful.

FTP log - 9/11/2006 10:22:34 PM: PURESIM: newerAssocFileExists
FTP log - 9/11/2006 10:22:34 PM: PURESIM: getControlFileInfo
FTP log - 9/11/2006 10:22:34 PM: PURESIM: setStdInetProps
FTP log - 9/11/2006 10:22:34 PM: PURESIM: resetControl
FTP log - 9/11/2006 10:22:34 PM: PURESIM: doConnectInternal

Here is my latest FTP log, which was unsuccessful, I continue not to be able to connect through earthlink. The game acts like it doesn't think that I'm using the internet. It just stalls out. My CPU usage goes up to 100% though like its trying to do something but can't.

Let me know what all this log stands for , maybe you can help me out?

Jay
Puresim Owner

[XCom]

Just to follow up on this, we are now using the 1.37 patch for both the league file and the client computers now. Anything you can gather from the FTP log, Shaun?

[puresimmer]

I'm stumped guys, nobody else is seeing this problem.

I wonder if Earthlink has some sort of throttle on the amount of connects/disconnects?

[Deltadog]

xcom
 
Since your league seems to be the only one going and since no one who does not have access to an FTP server can determine if the 1.40 beta patch has fixed the problem that you and the league Duck was trying to establish experienced and since in the e-mail Shaun sent out announcing the patch speaks of a final official patch to come soon, it would be good if you could run some test to see if the problem is solved.  [&:]

[XCom]

Already on it, Deltadog. Hopefully will have some feedback sometime next week.

ORIGINAL: Deltadog

xcom

Since your league seems to be the only one going and since no one who does not have access to an FTP server can determine if the 1.40 beta patch has fixed the problem that you and the league Duck was trying to establish experienced and since in the e-mail Shaun sent out announcing the patch speaks of a final official patch to come soon, it would be good if you could run some test to see if the problem is solved.  [&:]