Update issue

Moderator: AlvaroSousa

Post Reply
User avatar
Ostwindflak
Posts: 667
Joined: Thu Jan 23, 2014 5:36 pm
Location: New Hampshire

Update issue

Post by Ostwindflak »

I click on the link under "My Page" for the recent update to download it and it will not load the page or start a download. Page goes blank and the address bar just says "about:blank". The "check for updates" on the game launcher does not work for me either, but that is nothing new. That hasn't worked for me in years for any matrix game.
User avatar
AlvaroSousa
Posts: 11965
Joined: Mon Jul 29, 2013 7:13 pm
Contact:

RE: Update issue

Post by AlvaroSousa »

Are you looking for the patch to the multiplayer or the 1st official patch?
Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3
User avatar
Ostwindflak
Posts: 667
Joined: Thu Jan 23, 2014 5:36 pm
Location: New Hampshire

RE: Update issue

Post by Ostwindflak »

Updater 1.00.01 in members area.
User avatar
Ostwindflak
Posts: 667
Joined: Thu Jan 23, 2014 5:36 pm
Location: New Hampshire

RE: Update issue

Post by Ostwindflak »

After letting it sit for awhile on the blank internet page I finally got this message:

›Õ
Hmmm...can¡¦t reach this page
Try this
Make sure you¡¦ve got the right web address: http://ftp.matrixgames.com
Search for "http://ftp.matrixgames.com" on Bing
Refresh the page
Details
Report this issue
User avatar
AlvaroSousa
Posts: 11965
Joined: Mon Jul 29, 2013 7:13 pm
Contact:

RE: Update issue

Post by AlvaroSousa »

I see that page and the download files. I can down load them
Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3
User avatar
Ostwindflak
Posts: 667
Joined: Thu Jan 23, 2014 5:36 pm
Location: New Hampshire

RE: Update issue

Post by Ostwindflak »

Well disabling virus protection and firewall and also using different browsers didn't help. However I was able to download it from VPaulus's link in the "** FIXED ** Unable to access FTP page for game update download" thread. *shrugs* So I was able to update my game from that. Not sure why the other way is not working though.
Curious
Posts: 172
Joined: Fri Aug 22, 2003 11:04 am
Location: Colorado

RE: Update issue

Post by Curious »

I get the following error message when I try to update: Error: Update information for WarPlan could not be downloaded. Please contact Matrix Games for help.
User avatar
VPaulus
Posts: 3680
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Update issue

Post by VPaulus »

ORIGINAL: Ostwindflak
Not sure why the other way is not working though.

It might still be something related with any of your Internet security programs (even disabled) or your ISP is doing some traffic shaping with downloads coming from FTP servers.


ORIGINAL: Curious

I get the following error message when I try to update: Error: Update information for WarPlan could not be downloaded. Please contact Matrix Games for help.

Try downloading from the mirrors links:
https://www.matrixgames.com/forums/tm.asp?m=4708586

Post Reply

Return to “War Plan: Tech Support”