PLEASE READ: Report your Issue Here

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Erik Rutins
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PLEASE READ: Report your Issue Here

Post by Erik Rutins »

You can also post a thread in this forum for advice or discussion, but it will greatly help us to track and resolve your issue if you can use this form to report it:

https://forms.gle/iYDC4y5zggfGVAzQ7

This will make sure that we don't miss it in the rush of forum posts and discussions and that we have all the necessary information to have a good chance of investigating and fixing whatever is happening.

This is especially important for issues like crashes or any other serious or reproducible issues.

IMPORTANT NOTE: Please include your Sessionlog.txt and any Crashdump files, along with a DxDiag with each issue report. If you have a reproducible issue, please include a zipped save file.


Instructions on how to find log files and save files:

https://www.matrixgames.com/forums/view ... 6&t=381046

Instructions on how to generate a DxDiag file:

https://www.matrixgames.com/forums/view ... 6&t=380505

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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MikeToth
Posts: 79
Joined: Fri Sep 15, 2000 8:00 am
Location: Cleveland Ohio USA

Re: PLEASE READ: Report your Issue Here

Post by MikeToth »

hi..

me too... very slow framerates on my NVidia High end card using 3840x2160 60hz settings... also noticed that after I changed the resolution to match my desktop saw the nasty text fonts .. I tried to select another resolution but that dropdown did not re-display the list of selectable resolutions as it did upon the first time I set the graphic options... attached is a dxdiag.... thanks much

Mike
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Erik Rutins
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Re: PLEASE READ: Report your Issue Here

Post by Erik Rutins »

Hi Mike,

Sorry, this thread should have been locked. Could you please re-post that as a new thread in this forum and also try the steps listed here:

https://www.matrixgames.com/forums/view ... 6&t=380507
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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