End of PBEM turn / server issue

[guggy]

Upon ending my turn in a PBEM game, the "logging successful" message appears then nothing happens.

Not able to go back to multiplayer menu, game turn is not sent and I have to close Warplan as it kind of freezes.

Anybody encountered the same issue (as of June 14th noon GMT) ?

[AlvaroSousa]

Most of the time this is security software preventing the transfer of data... or the server is down. Usually the former.

[guggy]

Most of the time this is security software preventing the transfer of data... or the server is down. Usually the former.

Was the later I think this time. Tried 1 hour ago and everything worked fine.
Thanks

[ncc1701e]

This is also happening when your computer is doing something else. Usually, when I click end turn and doing ALT + TAB to resume my work, the game hangs. A timer has to expire somewhere.

[guggy]

Same problem again, unable to complete turn and upload. I guess that will work tomorrow...

I am playing on a Mac with Parallels 17 (windows virtual machine), so my computer must be doing other stuff quite permanently. Not supposed to be an issue. And BTW, I did shut down windows firewall, just in case.

[AlvaroSousa]

I don't know enough about Macs to help there. Could be the Mac firewall is blocking it. Well more likely Parallels

[guggy]

The reason I think it might be a server issue is that my games worked absolutely fine for like 30ish turn, then I had this upload issue for 2 days, then it worked again for like 10 turns, then it failed again (until now).

During this whole process, I didn't change a single thing.

Moreover, I just shut down both MacOS and windows fire walls and the upload issue is still there.

Maybe you could have a look at the games ? My opponents are Sveint and Dakkerm.

[AlvaroSousa]

I can delete the last turn and reset it.

You can grab the player logs that are here in Windows.

C:\Users\"your user name"\AppData\LocalLow\Kraken Studios\WarPlan

Post them here for me to see after it screws up. Sometimes it gives me clues.

[guggy]

Thanks for your support, Alvaro.

There are 2 player logs (I guess one for each game ?).

Player :

Mono path[0] = 'C:/Program Files (x86)/Matrix Games/WarPlan/WarPlan_Data/Managed'
Mono config path = 'C:/Program Files (x86)/Matrix Games/WarPlan/MonoBleedingEdge/etc'
Initialize engine version: 2022.2.4f1 (8216e0211249)
[Subsystems] Discovering subsystems at path C:/Program Files (x86)/Matrix Games/WarPlan/WarPlan_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=0
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: Parallels Display Adapter (WDDM) (ID=0x353030)
Vendor: Unknown (ID=344c5250)
VRAM: 128 MB
Begin MonoManager ReloadAssembly
- Loaded All Assemblies, in 1.795 seconds
- Finished resetting the current domain, in 0.004 seconds
<RI> Initializing input.
XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 1.949917 ms
Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 2.017292 ms
Unloading 70 unused Assets to reduce memory usage. Loaded Objects now: 1822.
Total: 43.726125 ms (FindLiveObjects: 0.174250 ms CreateObjectMapping: 0.082583 ms MarkObjects: 42.156208 ms DeleteObjects: 1.309375 ms)

Unloading 3 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 53.765333 ms
Unloading 4008 unused Assets to reduce memory usage. Loaded Objects now: 1155.
Total: 73.392500 ms (FindLiveObjects: 0.527625 ms CreateObjectMapping: 0.298583 ms MarkObjects: 34.048208 ms DeleteObjects: 38.500125 ms)





and Player-prev :

Mono path[0] = 'C:/Program Files (x86)/Matrix Games/WarPlan/WarPlan_Data/Managed'
Mono config path = 'C:/Program Files (x86)/Matrix Games/WarPlan/MonoBleedingEdge/etc'
Initialize engine version: 2022.2.4f1 (8216e0211249)
[Subsystems] Discovering subsystems at path C:/Program Files (x86)/Matrix Games/WarPlan/WarPlan_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1; jobified=0
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: Parallels Display Adapter (WDDM) (ID=0x353030)
Vendor: Unknown (ID=344c5250)
VRAM: 128 MB
Begin MonoManager ReloadAssembly
- Loaded All Assemblies, in 0.233 seconds
- Finished resetting the current domain, in 0.004 seconds
<RI> Initializing input.
XInput1_3.dll not found. Trying XInput9_1_0.dll instead...
<RI> Input initialized.
<RI> Initialized touch support.
UnloadTime: 1.783125 ms
Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 1.699542 ms
Unloading 70 unused Assets to reduce memory usage. Loaded Objects now: 1822.
Total: 36.205125 ms (FindLiveObjects: 0.144708 ms CreateObjectMapping: 0.092125 ms MarkObjects: 34.655125 ms DeleteObjects: 1.309375 ms)

Unloading 3 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 56.399875 ms
Unloading 4008 unused Assets to reduce memory usage. Loaded Objects now: 1155.
Total: 73.412792 ms (FindLiveObjects: 0.469292 ms CreateObjectMapping: 0.329083 ms MarkObjects: 35.215833 ms DeleteObjects: 37.394917 ms)

[AlvaroSousa]

Nothing wrong going on there. It is something to do with security.

What I can tell you is that some recent update affected things. Mine and my son's Discord voice channel was being blocked by Windows. I had to put in some exclusions for the game.

In windows....

Search -> Firewall -> LMB Firewall and Network Protection -> Allow an app through firewall -> Change settings -> Allow Another App -> Browse -> find the warplan app and add it to the list.

Oddly my list has SC but not WP for some reason.

Another place, and this is where I had to change to make Discord work...

Search -> Defender -> (this should pop up) Windows Firewall with Advanced Security -> (from left list) Inbound Rules -> Action -> New Rule -> Program -> Browse and find WarPlan -> Allow the Connection -> (since you are at home) Private -> Name -> Finish

Do the same for outbound rules.

[guggy]

I did exactly what you advised regarding the windows firewall... and it worked fine

Thanks again for your support, Alvaro.

[AlvaroSousa]

Well that is good.

[guggy]

Resumed both games but oddly, I don't receive the e-mail notification when it's my turn to play.

Checked the obvious spam box.

Not sure if that's somehow connected to the firewall issue. Should not.

[AlvaroSousa]

No that is Matrix.

[guggy]

Sorry to bother you again but the game worked fine for 3 days and, without changing anything, the "upload bug" is back again.

I did reset firewall settings, add new rules to the firewall to allow Warplan inbound and outbound but the whole thing remains unsuccessful.

[AlvaroSousa]

PM sent on solution.

You will have to do one turn to fix it.

[AlvaroSousa]

Sent wrong solution to wrong player.

So it gets stuck again when downloading?

[guggy]

Stuck upon ending turns, it goes to "logging successful" then freeze.

I can play turns but not upload at the end.

Fixed once with your firewall settings but after 3 days, it is impossible to get the game going.

[AlvaroSousa]

So this is an upload issue. What version PC are you using Win 10 I assume?

Do you have McAfee, Avast, or any other security program? Sorry if I repeat the question i get a lot of emails and messages. Sometimes it's hard to keep track of who is who.

Double check that the game is unblocked in the 2 spots I gave the instructions to and it didn't reset. Windows might have updated and changed the rules. I really don't know why they do this but sometimes they do. My discord Voice stopped working due to an update.

Did you switch versions like from Matrix to Steam?

[guggy]

I am playing on windows 11 with parallels for Mac OS. Mac firewall is shut down, BTW.

I don't have any anti-virus softwares other than the windows 11's firewall.

Warplan is not steamed version but regular Matrix latest update (1.00.25).

I did double check the inbound and outbound rules as you advised + the settings allowing Warplan to pass through the firewall. I even tried with the firewall totally disabled.

The weird thing is that the bug appeared after 30ish turns, then disappeared, then came back. I posted and changed the firewall settings, then the game worked fine again for 3 days, then the bug was back again and I can't upload my turns (I can still load and play turns)...

Quite a messy and frustrating situation.