inability to play game

Post bug reports and ask for tech support here.

Moderator: Gil R.

User avatar
Erik Rutins
Posts: 39650
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: inability to play game

Post by Erik Rutins »

tomas,
ORIGINAL: tomas1931
Did the same thing and game plays after a blank splash screen but when I tried to exit after a battle the game froze and again had to alt tab Unfortunately there appears to be a lot of bugs This game should still be in development we are becoming beta testers
Disappointed

I think the video issue is a simple one - some codecs were not included in the final installer and I'm about to upload them here (we'll also include them in the first patch and updated instaler). The second crash may be a fluke or related to the first, but let's fix one thing at a time. Fortunately, very few customers are having problems, unfortunately you're one of them, so we'll work to get it working for you.

Please download the attached zip file and run the Codec Installer included there, then reboot and let me know if that helps at all.

Regards,

- Erik
Attachments
CodecInstaller.zip
(866.59 KiB) Downloaded 21 times
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
tomas1931
Posts: 11
Joined: Wed Jan 09, 2002 10:00 am
Location: Illinois

RE: inability to play game

Post by tomas1931 »

I dowmloaded the codec and then rebooted It allowed me to get past the first splash screen on to the setup panel I then played first sargeant Lincoln as human and advanced game I then hit the ok and go to the second splash screen which again does not chang I again have to alt tab i the get two copies of the game and one plays trying to exit requires a taskmanager and then I get a microsoft error I also installed the new adobe flashplayer 9 which made no difference
User avatar
Great_Ajax
Posts: 4924
Joined: Mon Oct 28, 2002 6:00 pm
Location: Oklahoma, USA

RE: inability to play game

Post by Great_Ajax »

Downloaded the codec and the Flash Update from Adobe and then rebooted. First try and the game hung. Next five tries and the game worked just fine and on the sixth, it hung again. Resizing desktop to 1024x768 seemed to not make a difference. On the positive side, I noticed that if the game start hangs, all I have to do is press the "exit" button on the main screen and the game immediately kicks in. No more alt-tabs to get the game to start.

Trey
"You want mercy!? I'm chaotic neutral!"

WiTE Scenario Designer
WitW Scenario/Data Team Lead
WitE 2.0 Scenario Designer
User avatar
ezjax
Posts: 81
Joined: Tue Jul 05, 2005 5:29 pm

RE: inability to play game

Post by ezjax »

Ok, I believe I am having the same problem. After game loads I get opening screen ref (1) and all seems normal, ( I here music and flash videos randomize). If click Local Game or PBEM Game, music stops and Game navbar locks and system hangs on Opening Screen but flash videos still randomize. I Don’t have this problem with the other buttons (Load Local Game, Load PBEM, Remote Game, Credits). My work around like others is to ALT/TAB which then kicks game over to the Setup Screen ref (2) . I can also get to the setup screen by first clicking on credits and then clicking local game and will go to setup screen.

ref 1
Image

ref 2
Image

dxdiag
Attachments
DxDiagezjax.txt
(41.27 KiB) Downloaded 7 times
User avatar
Hertston
Posts: 3317
Joined: Sat Aug 17, 2002 3:45 pm
Location: Cornwall, UK

RE: inability to play game

Post by Hertston »

Hmmm.. an 'intermittent'. Agreed on changing resolution, that appears to have been coincidental. One time in six or so its OK, the rest it isn't, although just hitting the Windows key does the trick.

Flash player was up to date, codec installer run (I'm pretty sure they were OK, too), drivers up to date and problem still there. Not a killer, but I think you guys may need to think again as to what's causing it.
histgamer
Posts: 1458
Joined: Thu Nov 30, 2006 8:28 am

RE: inability to play game

Post by histgamer »

I have a laptop with the following specs

1.6 GHZ dual Core Processor
1.5 Gigs of Ram
128 mb video card (but its a normal laptop one so just a standard random video card not gforce or any gaming card or anything)

should the game work fine on my laptop?
User avatar
Gil R.
Posts: 10820
Joined: Fri Apr 01, 2005 4:22 am

RE: inability to play game

Post by Gil R. »

ORIGINAL: flanyboy

I have a laptop with the following specs

1.6 GHZ dual Core Processor
1.5 Gigs of Ram
128 mb video card (but its a normal laptop one so just a standard random video card not gforce or any gaming card or anything)

should the game work fine on my laptop?

Here are the minimum requirements. You should have no trouble.

* Minimum System Requirements
* Windows 2000 / XP
* 500 MHz CPU
* 1GB RAM (512MB for low animation)
* 32 MB Video Card, DirectX 7 Compatible
* Sound Card (Windows XP Compatible)
* 1GB Hard Drive space
* CD-Rom
* DirectX 7+
* Adobe® Flash® Player 8+ (for intro screen only)

Michael Jordan plays ball. Charles Manson kills people. I torment eager potential customers by not sharing screenshots of "Brother Against Brother." Everyone has a talent.
User avatar
Hertston
Posts: 3317
Joined: Sat Aug 17, 2002 3:45 pm
Location: Cornwall, UK

RE: inability to play game

Post by Hertston »

ORIGINAL: ezjax

Ok, I believe I am having the same problem. After game loads I get opening screen ref (1) and all seems normal, ( I here music and flash videos randomize). If click Local Game or PBEM Game, music stops and Game navbar locks and system hangs on Opening Screen but flash videos still randomize. I Don’t have this problem with the other buttons (Load Local Game, Load PBEM, Remote Game, Credits). My work around like others is to ALT/TAB which then kicks game over to the Setup Screen ref (2) . I can also get to the setup screen by first clicking on credits and then clicking local game and will go to setup screen.

Certainly exactly the same problem as me. As you say, everything works fine if you just select the credits first (didn't think of that![8D])
tomas1931
Posts: 11
Joined: Wed Jan 09, 2002 10:00 am
Location: Illinois

RE: inability to play game

Post by tomas1931 »

To date other than the codec which should have been present there has been no answers the game still freezes unless you hit the credit button and if you want to exit the game either crashes or you have to hit the taskmaster and end the program to date the game is unplayable because of these problems
Post Reply

Return to “Forge of Freedom - Support”