Where is Fall of the Reich?

[Erik Rutins]

I just wanted to add that we don't consider this acceptable either, but we can only work as fast as we can work and we are in the highest gear trying to resolve this. A super-quick but incomplete solution won't be any help. A quick and complete one is our goal.

[mattpenfold]

Deleted a reply to MemoryLeak which would have inflamed the situation.

[Erik Rutins]

May I ask everyone to please hold off on any personal insults? We don't need defending or attacking. Let's just stick to reporting issue and we'll work to solve them ASAP. Thanks, game on.

[JWW]

The lesson here, as always, is NEVER NEVER NEVER buy something the moment it comes out.  ALWAY ALWAYS ALWAYS wait and read the forum for a few days before making a decision.  That in no way excuses Matrix for the screwup, but it is an excellent general rule for internet games.  Of course if everyone did that, no one would find the initial problems.  So, thank you, Executioner Five, for bringing this problem to Matrix's attention.  I am interested in this game and, as always, will wait at least a few days to see how things sort out.

[vadersson]

Just to also add that pretty much this whole forum has been full of people asking for the game to come out. If matrix had waited another week to double check everything we would see people complaining that the game was taking too long.

Keep in mind that CS is a work in progress. After this initial release they plan to release patches to fix up things even more (like a single game engine for all three games.)

Thanks,
Duncan

[Executioner Five]

This isn't an issue of a work in progress.

This is an issue of "Hi, buy this and we'll give you this for $34.99".  We were given something other than what was sold, and what was described.   And we are given no date certain for when they'll make it right.  That's called consumer fraud.

[Terl]

ORIGINAL: Executioner Five

This isn't an issue of a work in progress.

This is an issue of "Hi, buy this and we'll give you this for $34.99".  We were given something other than what was sold, and what was described.   And we are given no date certain for when they'll make it right.  That's called consumer fraud.

And, per Erik they will make good on it.

I want to live in your world where all software is perfect and no patches are ever needed. [8|]

[Hertston]

ORIGINAL: Executioner Five

This is an issue of "Hi, buy this and we'll give you this for $34.99".  We were given something other than what was sold, and what was described.   And we are given no date certain for when they'll make it right.  That's called consumer fraud.

What it obviously is is a screw-up, not 'fraud'. I'm afraid that screw-ups happen in every sphere of life, and the most anybody can do is fix the problem as soon as possible - which Matrix have already said they will do. That means they will... but it's an industry in which nobody with any sense ever gives the sort of 'certain date' you seem to be demanding.

There are three games with a great many other scenarios and campaigns; couldn't you just play some of those in the meantime?

P.S. Don't ever, EVER, buy a MMORPG! [;)]

[Erik Rutins]

ORIGINAL: Executioner Five
This isn't an issue of a work in progress.
This is an issue of "Hi, buy this and we'll give you this for $34.99".  We were given something other than what was sold, and what was described.   And we are given no date certain for when they'll make it right.  That's called consumer fraud.

If you order a product from someone and it works, but is missing a part or a decal and they offer to send you the missing part in a week and apologize for the error, is that fraud? I don't think so. Frankly, though you are right that this should have been caught, mistakes happen despite a system with many checks and some allowance has to be made for human error. We rarely have serious issues with a release and respond to fix such very quickly, as we've done here. I'm not sure how I can offer a date more certain than "within a week" when we are still researching the problem, which was just reported today!

Since you are obviously extremely unhappy, I'll be glad to offer you a refund, but I disagree in the strongest terms with your allegation of fraud.

Regards,

- Erik

[Erik Rutins]

Just to add one more note - we did not release a game that we thought had any missing content or issues on Vista, with some kind of plan to fix it after release. No. In fact, we delayed this game to give it more testing and make sure the release went smoothly.

Obviously, there was a screw-up and we're focused on finding out the exact how, when, why, etc. so that we can issue a quick and comprehensive fix. We're holding the physical release until we sort this out.

[robpost3]

ORIGINAL: Executioner Five

This isn't an issue of a work in progress.

This is an issue of "Hi, buy this and we'll give you this for $34.99".  We were given something other than what was sold, and what was described.   And we are given no date certain for when they'll make it right.  That's called consumer fraud.

These guys here are good to thier word; I have never had an issue that was not resolved to my complete satisfaction.
As far "hi" and 'buy" believe me you always get more than you pay for...and considering the mods that have/will be posted here, AAR, chucks and yucks, pull up a chair and relax we are all friends here, you are gonna be o.k....
Matrix puts the game back in gamey!!! Yeah!!! Whohah!!![;)]

[Hanal]

The only thing useful from this thread is discovering another reason for me not to buy my new pc with VISTA installed...luckily there are many new XP pcs still available for sale.......

[ScotAlex]

I have a computer that runs Vista, this is not a matix problem. I have not taken one program, game or software and ran it on Vista, and not had a problem. 
 
I would hate to be the programmer that is trying to program a game to run in this OS system.

[Temple]

ORIGINAL: Erik Rutins

Just to add one more note - we did not release a game that we thought had any missing content or issues on Vista, with some kind of plan to fix it after release. No. In fact, we delayed this game to give it more testing and make sure the release went smoothly.

Obviously, there was a screw-up and we're focused on finding out the exact how, when, why, etc. so that we can issue a quick and comprehensive fix. We're holding the physical release until we sort this out.

Erik, thanks for the update. I know it's been tough having a last minute glitch but I know you and your team will sort it out. I'm off to go shopping with the wife [8|] but I'll check back in a couple of hours.

[JudgeDredd]

Don't give him a refund. He'll probably keep it on his drive anyways.

You haven't misled anyone. Sure the package appears to be not as described, but that's down to a screw up, not a deliberate and elaborate ruse...I wouldn't give him a scent back!

[Karl Berg]

I bought you riedediting of Campaign series but did'n  found any difference in comparison with Talonsoft  compilation Word at War, I hoped for to find a new Linked Campaign in East Front, I did'n find  following ones : Grossdeutschland.lcgs, Crucible.lcg, Berlin.LCG, probably included in expansion fall of vthe Reich.  
Which sceneries can I tray to use you new unities (armored trains, airports, ships etc.)?
Karl Berg

[Jason Petho]

ORIGINAL: Karl Berg

I bought you riedediting of Campaign series but did'n  found any difference in comparison with Talonsoft  compilation Word at War, I hoped for to find a new Linked Campaign in East Front, I did'n find  following ones : Grossdeutschland.lcgs, Crucible.lcg, Berlin.LCG, probably included in expansion fall of vthe Reich.  
Which sceneries can I tray to use you new unities (armored trains, airports, ships etc.)?
Karl Berg

While there are 10 new scenarios for EF and 1 new LCG, they do not use the new units.

I am creating some scenarios that do use the new units, and they will be coming with the first patch that Dogovich is working on - as the patch is required for the proper functionality of the new units.

Jason Petho

[Karl Berg]

What is name of you new LCG included in East Front ?. I found only MOSCOW41.lcg and 20Guards.lcg already included in talonsoft version. The following campaign : Grossdeutschland.lcgs, Crucible.lcg, Berlin.LCG are omitted , if they were included in fall of the Reich and whill be included in next patch  of course it is not a problem. 
The old sceneries and countries EF2 work in you new release or they must be adjourned. ?    
Karl Berg

[garymiboy]

Hi,Erik and the rest of the team!!...was going to ask same question...but can see there was a problem....no problem here these things do happen..look forward to the update/patch..lets have a little respect and goodwill round here guys!!..this is a brilliant game ..played EF/WF for years now never tire of it.....and dont forget a lot of work has gone into fetch this up to date !!!![&o]

[Howard7x]

I will more than likely buy this game next month when i get paid. Looks sweet. Still id like to see some more 2D screenshots. Is the game fully playable in 2d?
 
People like Executioner (name fits the mentality!) have no idea what hard work and dedication goes into these releases and re-issues. Shame really. I wish i lived in his bubble so i could be as perfect as he obviously is. I think the first thing that needs patching is his brain.
 
Congratz on the release [&o]