Paypal Payment Method Available Again

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Erik Rutins
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RE: Paypal Payment Method Available Again

Post by Erik Rutins »

ORIGINAL: Freyr
Matrix is still refusing to confirm orders after successfully handing me off to Paypal and for authorization. If you do not wish to sell the product, just say so and spare me the hassle. Since this thread has been hijacked to lobby for continuing the recent sale I cannot even monitor it to determine if the Paypal problems have been solved.

There does seem to be an issue with a few customers who cannot get PayPal orders to complete. The vast majority of PayPal orders are completing without an issue.

It is currently the top priority for our store support people to figure out and fix the issue causing PayPal to not work for some customers.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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jomni
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RE: Paypal Payment Method Available Again

Post by jomni »

Actually, this is not Matrix's fault.  They wouldn't want to discontinue Paypal in the first place.  The problem lies in Plimus and their store infrastructure.  How can we collectively (Matrix and customers) pressure Plimus to rectify this quickly?
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