Issue with Clicking, Zooming, and Scrolling

[derwho]

Doing some further diagnosing it actually looks like the game starts to turn sluggish around the middle of the PO's first turn. I can duplicate this with another scenario. I also notice that when I start for eg Komarow 1914 TOAW burns some 170Mb of RAM but this increases rapidly to 214Mb during the PO's first turn, might be normal but seems quite a lot of ram for just storing differences is equipment and supply etc which should not use that much?

[Grim.Reaper]

Thanks for posting more details on your issue.....the more we can provide the better chance we can resolve. I looked at your dxdiag file and looks like we have very different systems so this might be harder to find if we don't have something in common. Just curious, what security/antivirus software you use on your computer?

[Phoenix100]

Just to throw this in, just in case. I had a major problem with Combat Mission games some time ago, which took a lot of messing around to fix. It turned out to be related to my 2 disc set-up (an SSD and an HDD). The game was loading sounds from the HDD to the SSD as the game went along and because these all had to be transferred from the HDD to the SSD there were all sorts of delays and jerky behaviour going on. The reason wasn't the loading between the discs per se but the fact that the HDD had a setting which meant it was 'head parking' all the time. A normal energy, wear-and-tear-saving setting. I finally (and I mean finally) cured this with a free program called Crystal Disc Info, which had a slider to change something called AAM/APM control. After that everything great. I mention this just in case these issues are affecting people with 2 discs. But it could happen anyway due to the 'head parking' on an HDD. Probably it has nothing to do with these issues, but just in case.

[zakblood]

ORIGINAL: drwho

Here you go.

sorry for the late reply, regarding your laptop results report etc,

Card name: Intel(R) HD Graphics 530 Dedicated Memory: 128 MB

Card name: NVIDIA GeForce GTX 970M Dedicated Memory: 6106 MB

the game doesn't know which one to use and as you see, there is alot of difference, some games will auto select or ask, but for others you need to manually tell it as per guide

http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

making the NVIDIA card the default one for all to use

[zakblood]

and as so others posts don't get missed etc, if not answered please open another post stating it's like this one and link it with this link so you don't get missed out or not answered

tm.asp?m=4380733

with a report please also attached, as i or others in support can't guess what you have in your system or what error you have either without

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

THANK's

[Grim.Reaper]

ORIGINAL: Phoenix100

Just to throw this in, just in case. I had a major problem with Combat Mission games some time ago, which took a lot of messing around to fix. It turned out to be related to my 2 disc set-up (an SSD and an HDD). The game was loading sounds from the HDD to the SSD as the game went along and because these all had to be transferred from the HDD to the SSD there were all sorts of delays and jerky behaviour going on. The reason wasn't the loading between the discs per se but the fact that the HDD had a setting which meant it was 'head parking' all the time. A normal energy, wear-and-tear-saving setting. I finally (and I mean finally) cured this with a free program called Crystal Disc Info, which had a slider to change something called AAM/APM control. After that everything great. I mention this just in case these issues are affecting people with 2 discs. But it could happen anyway due to the 'head parking' on an HDD. Probably it has nothing to do with these issues, but just in case.

thanks but i only have one disk and don’t see this issue with other games, including toaw 3. plus other aspects such as loading the game seems fine so i would assume if disk related other areas of the game would be impacted too. although since the game is unplayable at the moment, i have gotten very far into the game to know if other issues might exist,

[zakblood]

as nothing seemed to work for you Grim.Reaper, only other suggestion is play as it is for now and hope as soon as the first patch comes out it makes it more playable, as plenty have managed to play it on a lot less resources than your spec / report has[:(]

[Grim.Reaper]

ORIGINAL: zakblood

as nothing seemed to work for you Grim.Reaper, only other suggestion is play as it is for now and hope as soon as the first patch comes out it makes it more playable, as plenty have managed to play it on a lot less resources than your spec / report has[:(]

not an option to play. as already stated, it’s an extreme chore to play under these conditions when every click takes many seconds and throws your mouse pointer in different places and if you attempt to change zoom at all it often locks up and if it does work, queues up the requests and then goes out of control. no way working through that is an acceptable or enjoyable experience.

i don’t often return games and i really want to play this one, but if not corrected in the patch, i’ll likely seek a refund. hopefully there is a possible resolution found especially since not just me with the issue.

[zakblood]

iv'e replied here 4 times now only to have had my post lost with server errors etc so will do it one more time and call it a day, as something up with the forum atm

i still think it's a AV / security issue

so one last thing to try with bitdefender

Code: Select all

http://www.bdantivirus.com/bitdefender/antivirusplus/html/tweaks.game.html

and turn on gaming mode and add the folder and game to the safe list, so it doesn't scan while your gaming, just to see if that helps

[derwho]

ORIGINAL: Grim.Reaper

Thanks for posting more details on your issue.....the more we can provide the better chance we can resolve. I looked at your dxdiag file and looks like we have very different systems so this might be harder to find if we don't have something in common. Just curious, what security/antivirus software you use on your computer?

Kaspersky. I tried disabling it and that didn't have any effect.

[derwho]

ORIGINAL: Phoenix100

Just to throw this in, just in case. I had a major problem with Combat Mission games some time ago, which took a lot of messing around to fix. It turned out to be related to my 2 disc set-up (an SSD and an HDD). The game was loading sounds from the HDD to the SSD as the game went along and because these all had to be transferred from the HDD to the SSD there were all sorts of delays and jerky behaviour going on. The reason wasn't the loading between the discs per se but the fact that the HDD had a setting which meant it was 'head parking' all the time. A normal energy, wear-and-tear-saving setting. I finally (and I mean finally) cured this with a free program called Crystal Disc Info, which had a slider to change something called AAM/APM control. After that everything great. I mention this just in case these issues are affecting people with 2 discs. But it could happen anyway due to the 'head parking' on an HDD. Probably it has nothing to do with these issues, but just in case.

I actually have this setup. I have the OS on my c:\ (which is a SSD) and I have TOAW installed on my d:\ (which is a SATA).

I'll give this a shot and check at what the I/O-performance (iowaits etc) looks like.

[derwho]

ORIGINAL: zakblood
the game doesn't know which one to use and as you see, there is alot of difference, some games will auto select or ask, but for others you need to manually tell it as per guide

http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

making the NVIDIA card the default one for all to use

I'll test this too.

[zakblood]

Drive: C:
Free Space: 88.9 GB
Total Space: 243.2 GB
File System: NTFS
Model: NVMe SAMSUNG MZVPV256

Drive: D:
Free Space: 663.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: HGST HTS721010A9E630

as this has been brought up i also took a second look, and this is my advice and opinion, as i use a desktop with a similar setup on a test rig, the setting which needs altering is this, and it stops the HDD from going into sleep mode

also if you turn your default power settings to max and not default on safe power while running on mains will also help, but only on mains etc, not plugged in will or could still give the same error, as it's a power saving mode thing.






0 in the box means no sleep mode for the HDD, doesn't effect SDD, as they have no heads to park etc or doesn't sleep either

[zakblood]

power on max on mains only, with all power saving off and also no sleep or screensave mode on




so for any reason, the cpu and screen or mouse, doesn't sleep, no matter if the AI is used or on your turn with little moving etc etc

[budd]

Grim did you already try turning off your internet and shutting down as many background programs as you can i.e. AV,malware, firewall, ect. and then trying running the game.

[Grim.Reaper]

ORIGINAL: zakblood

iv'e replied here 4 times now only to have had my post lost with server errors etc so will do it one more time and call it a day, as something up with the forum atm

i still think it's a AV / security issue

so one last thing to try with bitdefender

Code: Select all

http://www.bdantivirus.com/bitdefender/antivirusplus/html/tweaks.game.html

and turn on gaming mode and add the folder and game to the safe list, so it doesn't scan while your gaming, just to see if that helps

Yes tried that and no luck. And I even then put exclusions in for this game. Doubt it is security related since no issue with toaw3 which I assume is in the same ballpark as the latest version.

[Grim.Reaper]

ORIGINAL: budd

Grim did you already try turning off your internet and shutting down as many background programs as you can i.e. AV,malware, firewall, ect. and then trying running the game.

Yep except turning off the internet. I am pretty handy with troubleshooting computer issues and have tried most obvious things so that is why this issue perplexes me.

In the end maybe this game will not work out for me and my specific setup, it’s a shame since not really anything I have seen with any other games.

[zakblood]

first patch will be out soon, so at least wait for that, then or open a tech support ticket and see if full staff support has any other idea's on what could or may be something else to try or do etc which may help, don't like to pass anyone on, but they do have a lot more experience than i do for sure, so you never know and there's nothing to lose

[derwho]

the game doesn't know which one to use and as you see, there is alot of difference, some games will auto select or ask, but for others you need to manually tell it as per guide

http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

making the NVIDIA card the default one for all to use

I did this & change it to NVIDIA. Noticed an interesting phenomenon: in Komarow 1914 there is a double turn for the player (Austria-Hungary). Both ran perfectly as I played against the PO. But once the PO took over and played it's turn(s) immediately the game turned sluggish. And memory consumption again went up some 30mb. Also the question can't be I/O or disk usage in general as I really can't see any disk activity of any consequence. So no help yet.

[zakblood]

ok thanks for the feedback and sorry it didn't work for you, will pass this info on to the developer to check out