Canadian Customers beware of UPS “Brokerage” fees.

[McGib]

As I recall when I ordered the MC cd there was some statment or comment to the effect that Matrix insisted on using UPS so they could track packages. With the online store closed at the moment I'm unable to confirm this or not. Is there not some other way for you guys to ship to us Canucks with out us having to pay blood money to UPS? As Keebler said and I agree I would much rather pay you guys a little extra to do it some other way than to give UPS any money they dont deserve. Now obviously your main concern is just to get the cd out the door first, but afterwards may it not be possible for Matrix to look into other methods of shipping to Canada that satisfy's your need of keeping the shipment safe and our need of keeping costs down? After all if UPS pulls this crap on us I imagine that customers in other countries are also going to get the shaft from UPS as well.

[Paul Vebber]

We also use the US Postal Service, so alternatives to UPS do exist.

[Guardsman]

A while ago I ordered an evaluation of Netware 5 from Novell. The company charged
$15 US for the disks and licenses. The software was shipped by DHL to Calgary where I was invoiced $56 CDN. I don't recall the exact figure but there was a considerable brokerage fee included which I have so far refused to pay. Every time DHL sends me a reminder though the amount of the brokerage fee is less and less so I figure I'll just wait 'till it hits zero and then I'll promptly pay it.

Anyway guys, watch out for DHL also.

[Les_the_Sarge_9_1]

well I followed through on my desire to seek out other places to pursue the insanity of UPS.

I wrote an email and sent it into Macleans magazine. I dont know if it will see any print but thats not why i sent it of course. I also encouraged them to send it to any potential consumer watchdog options known to Macleans as well.

I am sure I speak for just about any Canadian and potentially anyone else that will deal with this UPS piracy. I wont be paying UPS or anyone in the same line of business a "fee" that exceeds the worth of the item in question.

Especially when the item can be sent more intelligently for a civil sum of money.

[McGib]

Originally posted by Paul Vebber:
We also use the US Postal Service, so alternatives to UPS do exist.

In that case Paul is it possible to change an order from UPS delivering to the postal service? I'd much rather have US/Canadian Postal services deliver my order than those pirates at UPS.

[thor]

UPS is a huge rippoff!!! Ordered PC2100 256meg modules from Crucial and only had to pay GST on delivery. Of course that was FedEX not *bleeping* UPS.

[Keebler]

I second that request for US Postal Service. UPS is not in my good books right now.

If it is possible I really would prefer to have my package shipped US Postal Service over UPS. If any one at Matrix is reading this how can I insure my order is shipped US Postal Service vs UPS? I have already paid 27.60US shipping. That should be more than enough to cover the US Postal service shipping charge.

I know you guys at Matrix have your plate full right now with the first run of CDs going out the door. If this request is at all going to interfere in any way with your work don’t worry about it.

[McGib]

bump

[Paul Vebber]

Use the Help Desk to enter the request for a change in shipping status.

[McGib]

Thanks Paul. You just made my day!