Not happy with one countersheet

[Larac]

David, MArc and others

I am asking here because of no reply on the other thread, and it has wondered a bit.

Is there anyway to get the base maps without any hex over lay for LnL BoH

The hexs truly make the game unplayable for me, when I lay the maps out all I can see are these white hexs, the map might as well be blank for me.

I have to really work at seeing past it, if I could get the base maps with no overlay, I can make mine own overlay that works for me, and play the game.

The maps were mounted great and I know many do not have problems with the "Halo" hexs but for some reason, my vision, my brain I do not know it makes it very hard for me to look at them for long without eye strain then head aches.


If this is not possibile, perhaps Matrix can come up with another option for me, and the few like me that have real problems with this.

I will gladly share the over lays with Matrix and Mark W. if it will help others that have this issue.

Thank you,
Lee Sweeney
lfseeney@comcast.net

[Adam Parker]

ORIGINAL: Larac

Is there anyway to get the base maps without any hex over lay for LnL BoH

This is obviously a personal taste thing but in terms of playability I really don't see an issue. Players need to be careful in the case of walls as their light grey color can blend in but personally I have no problems playing with the maps as is. It's a trademark of the series.

I have found a couple of maps that don't perfectly line up due to a graphic cut extending more than half-way along the hex. The river board is an example from memory. This gives slightly over-expanded hex apex at the join and a hex centre oval rather than a "dot".

As for mounting/unmounting I see LnL BoH's maps as a fair compromise between the two options. They are rigid enough to play without plexiglass - to pick up and move from table to table if one gets evicted from the gaming space mid scenario [:)] but not too thick to make placement under plexiglass not an option.

IMO because they use hollow rigid cardboard for their mounting they can tend to a very slight bending depending on humidity but nothing major. I remember unbending Avalon Hill maps too. I just love the AH sturdiness though.

[Erik Rutins]

ORIGINAL: David Heath
Please send it to support (support@matrixgames.com) and I will handle it myself. I do no remember Erik or Marc saying that they recevied anything. Let me make this perfectly clear. Please do NOT email Marc, Erik or myself but support@matrixgames.com. Emails sent to us directly can be stuck in a spam filter or just because of the volume of email take a while to get to. If you write to supportand do not get a reply in 72 hours send another email. Also we need a digital picture of your countersheet that has the problem so you can send that as attachment.

I have to assume this fell through the cracks in the office, as other customers have received their replacements quickly. Dave, FYI I forwarded this on to both you and Marc for replacement as soon as I received it along with a request for urgent replacement. I have to assume it did not reach you somehow. Sorry about that Griffitz - once these things get to Dave they are generally resolved so it's my bad that I assumed it got to him and was being handled rather than continuing to follow-up.

Regards,

- Erik

[Erik Rutins]

Larac,

ORIGINAL: Larac
The hexs truly make the game unplayable for me, when I lay the maps out all I can see are these white hexs, the map might as well be blank for me.

I replied to you today in the general forum as well. We've discussed possible solutions, but the first step is to gauge the demand so we'll be polling Lock 'n Load customers in the near future to see what the demand for an alternate map style is. If the demand is there to justify it, we will try to come up with a solution, most likely an alternate printed set.

Regards,

- Erik

[Larac]

ORIGINAL: Erik Rutins

Larac,

ORIGINAL: Larac
The hexs truly make the game unplayable for me, when I lay the maps out all I can see are these white hexs, the map might as well be blank for me.

I replied to you today in the general forum as well. We've discussed possible solutions, but the first step is to gauge the demand so we'll be polling Lock 'n Load customers in the near future to see what the demand for an alternate map style is. If the demand is there to justify it, we will try to come up with a solution, most likely an alternate printed set.

Regards,

- Erik

Thank you verey much,

As I said it may just be me (though others have had issues as well), it gives me a headache to try and use the maps as is.

I bought the game, inquired about map solutions, and then shelved it.

Tried again, may I say you have some supporters who are VERY loyal, and took a bit of fire.

Thank you for looking into it.

If the cost is too high, or other reasons keep it from being able to happen, I'll under stand, miss a great seeming game but understand.

If I came off a bit harsh I am sorry, just having brought it up with others before and the most common answer was, Live with it, I was getting a little upset.


thanks again,
Lee

[mbtanker]

Well add me to the list of folks who would like a map with more subdued hexes. I'm not sure what I'd do with a map without any hexes but I'd sure like one with a more subtle hex outline and center dot.

The map art is excellent but the hexes totally overpower everything.

[Griffitz62]

I just wanted to post that I received my new countersheet in the mail today. Thank you to the Matrix staff for working with me on this and finally getting this resolved.

Ken

[korangar1972]

I've had the same problem. Sent an e-mail regarding one misprinted countersheet (another was marginal, but acceptable) to support@matrixgames.com on November 22, 2005. As of today, I have heard no reply. I have re-sent my request to support@matrixgames.com today. I thought I might post here as well and try to expedite the process.

P.S. Is it necessary to send along photo evidence of the misprinted countersheet?

[markhwalker]

High '72,

Email me offline. I'll see what I can do.

Mark Walker

[Erik Rutins]

Korangar,

ORIGINAL: korangar1972
I've had the same problem. Sent an e-mail regarding one misprinted countersheet (another was marginal, but acceptable) to support@matrixgames.com on November 22, 2005. As of today, I have heard no reply. I have re-sent my request to support@matrixgames.com today. I thought I might post here as well and try to expedite the process.

P.S. Is it necessary to send along photo evidence of the misprinted countersheet?

Always a good idea to re-send if you don't hear back as things like spam filters can sometimes get in the way. We generally get to received support requests within 24 hours during weekdays. Replacing misprinted counters is not a problem, we have a procedure that support can guide you through.

Regards,

- Erik

[U2]

If you don't get a reply within 24 hours as Erik said they probably did not get it. Thats how good they are at this. I know what I'm talking about [:)] The best support I've ever come across...

[korangar1972]

I've now e-mailed customer service twice regarding misprinted counters with no direct response or information on how to obtain replacement counters. I've just sent my third request tonight along with digital photos of the misprinted counters. Hopefully, this one will get a response.

[David Heath]

HI Brett

I have emailed you back so make sure you check your email.

[korangar1972]

HI Brett

I have emailed you back so make sure you check your email.

Received your email this morning. Thanks for the quick response. I'll be looking for the replacement counters in the mail.

[David Heath]

HI Brett

Everything is set and you should receive a replacement this week. I am sorry for the delay that was my fault. My Clone still is not working as it should.

David

[korangar1972]

The new counters arrived last week. Everything looks great. Thanks for the help.

[markhwalker]

I can tell you both as a developer and customer... Matrix truly aims to please. I couldn't be happier with them.

Best,

Mark