Being a Thread Devoted to Problems with the Downloading Process

[ColinF]

Stardownloader is fine if your purchase is there to download.  [:@]
 
Will no-one on matrix staff answer any of my posts or emails on this issue?
 
Five days now...outragious.

[Adam Parker]

That is very unusual Colin. Hang in there I suppose.

Maybe start a new thread to bump your issue?

[ColinF]

Will do mate. Thanks for suggestion.

[Marc von Martial]

ORIGINAL: ColinF

Stardownloader is fine if your purchase is there to download. [:@]

Will no-one on matrix staff answer any of my posts or emails on this issue?

Five days now...outragious.

Minus the weekend days please. We are a small company and do not have 24/7 customer support. We try to answer within 24 hours though.
Did you write to support@matrixgames.com ?

Have you been one of the customers that bought before we actually announced the game to be ready in the store?

If you find five days (over a weekend) outrageous then I would suggest you try to get an answer form a really big game publisher and compare the speed of replies, I bet we will beat them [;)]

[Erik Rutins]

ORIGINAL: ColinF
I have a download problem. I bought the game on Friday 1 December Australian time, and the download was interrupted. When I try to restart it, my order is just not recognised. Even trying to trace it via my email just brings up the War Plan Orange order I bought last year. I last tried about 5 minutes ago.

I have emailed support and sent a copy of the confirming email from matrix, but really am getting impatient at not being able to dl the game.

Please help.

Colin,

Please e-mail support@matrixgames.com with your real name and e-mail so that we can try to trace your order. Can you also confirm that you were charged, but no order shows up?

Regards,

- Erik

[Erik Rutins]

ORIGINAL: grunt6971
I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????

Hi, have you tried using a download manager such as www.stardownloader.com? If you're having trouble completing a large download, that usually solves it. FYI, this is not typically a problem with our servers, but rather something in between us and you or your ISP.

Regards,

- Erik

[Erik Rutins]

Colin,

ORIGINAL: ColinF
Stardownloader is fine if your purchase is there to download.  [:@]
Will no-one on matrix staff answer any of my posts or emails on this issue?
Five days now...outragious.

Unfortunately, we are a small company too and speaking for myself, I was without electricity, phone and internet since Friday and completely unable to help the rest of the staff until it was restored.

Regards,

- Erik

[6971grunt]

ORIGINAL: Marc Schwanebeck

ORIGINAL: grunt6971
I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????

If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.

Thanks for the infor Marc, will my MSN download program be a problem here - I'm attempting to download again [8 hours to wait].[>:]