What does it take to get support

[marcbarker]

Also Eddy, I don't mind getting user support at all but arrigance is not my expertise sounds as though you know quite a bit about it though. Really the issues I have are with Matrix and nit the user arena. If No answers are had after going through the process then YES i will post on here. All I want is eother my money back or the issues fixed. That simple. That stupid. That Arrogant

[marcbarker]

PM me hoss I have no issue with that or even in email. I have no problems with you speaking your mind

[sterckxe]

ORIGINAL: barker
Are you a poaid technical consultant on contract with matrix?

No.

I'm just another gamer in a tech user-to-user forum wondering why someone here can't fathom that his "support" questions aren't tech user-to-user. And is unable to ask a tech question, yet keeps posting in here.

I can only explain it to you, dude, I can't comprehend it for you.

Greetz,

Eddy Sterckx

[marcbarker]

tech issue: vista scrolling while in game....map turns white no hexes
tech issue - main startup crash machine - locks up
tech issue - map editor does not work properly when activate after game is started, egxecutable starts fine when activate individually. white flash problems still exost either way
tech issue - while in a dcg west front  - player german turn 3, 4 5 or randome ctd background stay olive drab, has to reboot to correct
tech issue - order of battle editor  - rising sun lock up and does not recognise russian order of battle so therefore will not initialize other.
tech issue - on install , fatal system error returning to desktop would you like to report error to micorsoft, answered yes, no solution
tech support issue - direct x compatibility issue vista uses 10
tech support issue - program variation from purchased to updated version under user supplied. files that were unlocked are now encrytpted. this was done after the purchase by 1 day.
tech support issue - nvidia sli crash when switching 3d to 2d mode - could be a direct x issue or vista
hence incompatibilty issues with vista that requres Matrix to support not users. The code for hooks need to change that read x.dll's
tech issue - games do not save properly and files get corrupt.
tech issue - tcip/ip does not recognise a vpn network
tech issue - check sum error on install

[marcbarker]

if you would care to know when i get home i can give the exact error with code and dll crash analysis. There are some other issues but those are user wants not and I repeat not technical issues with the game engine like these are

[sterckxe]

ORIGINAL: barker
tech issue: vista scrolling while in game....map turns white no hexes
tech issue - main startup crash machine - locks up
tech issue - map editor does not work properly when activate after game is started, egxecutable starts fine when activate individually. white flash problems still exost either way
tech issue - while in a dcg west front  - player german turn 3, 4 5 or randome ctd background stay olive drab, has to reboot to correct
tech issue - order of battle editor  - rising sun lock up and does not recognise russian order of battle so therefore will not initialize other.
tech issue - on install , fatal system error returning to desktop would you like to report error to micorsoft, answered yes, no solution
tech support issue - direct x compatibility issue vista uses 10
tech support issue - program variation from purchased to updated version under user supplied. files that were unlocked are now encrytpted. this was done after the purchase by 1 day.
tech support issue - nvidia sli crash when switching 3d to 2d mode - could be a direct x issue or vista
hence incompatibilty issues with vista that requres Matrix to support not users. The code for hooks need to change that read x.dll's
tech issue - games do not save properly and files get corrupt.
tech issue - tcip/ip does not recognise a vpn network
tech issue - check sum error on install

Please pick the response below which you feel is most appropriate in your case :

1) I'm sorry, could you point out where your tech support issues are which could be solved by another gamer in a tech support gamer-to-gamer forum, because all I see are game-specific issues which can only be solved by the devs of the game - if at all - if replicatable and if not a WAD.

2) LOL - ok, I admit it, you had me there for a while, but now you've overdone the prank : "tech issue - on install , fatal system error returning to desktop would you like to report error to micorsoft, answered yes, no solution" - ROTFL - overall magnificent attempt, but this one got you busted, nobody is so stupid he'll answer "yes" to that question. Should have kept it for April 1 for maximum impact.

3) You still here ?

Greetz,

Eddy Sterckx

[marcbarker]

I did get that error on first attempt to install from digital download. After the file downloaded and dbl vlicked it got where you type in the info and then proceed.....it got approx 35% then locked then i got the error.....that is no prank my friend....

[marcbarker]

I do believe in my honest opinion alot of the problem arises from direct x incompatibilty issues ....do you know if by chance they did the program to a more generic graphic display thing like OpenGL? that could be the reason for some of it

[sterckxe]

ORIGINAL: barker
I did get that error on first attempt to install from digital download. After the file downloaded and dbl vlicked it got where you type in the info and then proceed.....it got approx 35% then locked then i got the error.....that is no prank my friend....

Ok, you picked 2)

For your next challenge fill out the following form :

1) What is the technical term for an error which can't be replicated and can't even be verified if it ever happened at all ?

a) a non-issue
b) a waste of time
c) a Bill Gates problem

2) How can the above error be fixed ?

a) Hit user to continue
b) Charge user $5 per minute for wasting your time
c) Make fun of user until he "gets" it

Eagerly awaiting your response,

Greetz,

Eddy Sterckx

[marcbarker]

Didyou not break the rules bud for antagonizing oh almighty god of the world of techies..in this forum..did you get your degree in computers from MIT (Moronic Individual Totaitarion) U? Here is your problem and I will keep posting my issues as you see them being stupid, In my case a waste of 39.00 for a useless game that works when it wants to much like the tech support. How many computer programs do you use...notepad, wordpad, maybe excel...ooooohhhhh I am so afraid of your knowledge base that I feel so so so intimidated. Well here is a little background for me:
Jeff State Computer science, Miami University Mech Engineer, Ross and Assoc - Deveopers certification C++, Unix Developer Certification, Certified Basic Program, Bentley Certifed Advanced Trainer as wel as Programer, Certified CCATIA, AutoCAD, Microstation, CCD Mentor Graphics, Employee of the Month, Major Aerospace Company. 3 Patents and 5 Copywrites on Data Translation Software, Als I co Developed a peice of software called circuit flash for avionics wiring diagrams........... I think I know what Customer Support supposed to do that accompanies software. I am so Glad that you chose this line of work...free consultatin in game design, as well as the Business Planning of Game Developement.

[Marc von Martial]

Warning to both of you. Stop it now or you go both on a two weeks forum vacation.

[Marc von Martial]

Thread locked also