Matrix Shipping Practices

[HansHafen]

Thanks Erik, will do.

[bairdlander2]

Karma

[HansHafen]

I think the appropriate response is "your mama."
 
Thanks for adding to the conversation Mr. Worthless.
 
Alot of really nice people play wargames nowadays. Makes me want to go to a nite club and meet some mature, nice people.

[RangerX3X]

I received the physical shipment for COTA yesterday, 20 days after ordering it. It came in a thin cardboard sleeve, shipped USPS first class. There was no bubble wrap, no envelope padding, nothing. Just a toilet paper roll thin cardboard cover and the game box. The only thing that prevented the game from being damaged is shear luck.

[Knavery]

ORIGINAL: Les_the_Sarge_9_1

ORIGINAL: apathetic lurker
Why are you getting so worked up because some of us like physical copies?

You presume I am 'worked up'.

I'm not worked up.

Perhaps the OP is worked up. But I am not stating they were.
They received a damaged item in the mail, and I would have been upset as well in their position.

Granted, as I proved in my comments, the package is not to blame, the fault lies with the service that performed the delivery.
Because if I can receive hundreds of dvds in the mail, protected by nothing better than a paper folder, and the company sending can do this with countless 1000s of discs each and every day, then a package is not defacto safer all for being in a box.

Fans of physical copies, should be able to get there physical copies, if they desire to purchase their physical copies. But, when you consider how utterly not required the physical copy truly is, and protestations to the effect that the individual is in love with having a nice pretty box. Well you're just going to have to accept some of the community will laugh at the whole obsession.

Sorry to hear your very expensive notion arrived damaged.
Matrix Games stands behind their products though and it's not like a replacement isn't coming.

I just reserve the right to laugh at all the fuss over something so utterly unnecessary.

I'm not worked up, I am laughing here.

And for those concerned about the finances of Matrix Games, hmm, I am sure if you were to buy a Tshirt and coffee mug with the company logo on it, you'll feel reeeeeeeally good inside

Hanshafen, Matrix Games didn't crush your game, that was the people that delivered it.

No offense Les, but you're being condescending and arrogant. The OP may be making a bigger issue of this then need be, but your holier than thou attitude isn't helping much either. Although you're not here to impress people, you should understand some people enjoy physical copies. I'm one of them. If Matrix offers a game with a physical manual that I desire, I'll be sure to order it. The additional cost of the physical copy is still cheaper than a manual I print off at Kinkos. Unless you live in a 10x10 living space with absolutely no room, I don't understand why you wouldn't order a physical copy.

Now like some other posters, I rather enjoy recieving my purchase in the mail. I like to look at the artwork, open the box, and pull out the contents. I like to flip through the manual and smell the new pages. It's all a part of the purchase experience. You get absolutely none of that with an electronic copy and are at a higher risk of losing it. What you call obsessive has all been a part of the human experience since man started purchasing physical items for want. To write that off as laughable is a blatant display of just how disconnected you really are from most people.

[diablo1]

ORIGINAL: Knavery

ORIGINAL: Les_the_Sarge_9_1

ORIGINAL: apathetic lurker
Why are you getting so worked up because some of us like physical copies?

You presume I am 'worked up'.

I'm not worked up.

Perhaps the OP is worked up. But I am not stating they were.
They received a damaged item in the mail, and I would have been upset as well in their position.

Granted, as I proved in my comments, the package is not to blame, the fault lies with the service that performed the delivery.
Because if I can receive hundreds of dvds in the mail, protected by nothing better than a paper folder, and the company sending can do this with countless 1000s of discs each and every day, then a package is not defacto safer all for being in a box.

Fans of physical copies, should be able to get there physical copies, if they desire to purchase their physical copies. But, when you consider how utterly not required the physical copy truly is, and protestations to the effect that the individual is in love with having a nice pretty box. Well you're just going to have to accept some of the community will laugh at the whole obsession.

Sorry to hear your very expensive notion arrived damaged.
Matrix Games stands behind their products though and it's not like a replacement isn't coming.

I just reserve the right to laugh at all the fuss over something so utterly unnecessary.

I'm not worked up, I am laughing here.

And for those concerned about the finances of Matrix Games, hmm, I am sure if you were to buy a Tshirt and coffee mug with the company logo on it, you'll feel reeeeeeeally good inside

Hanshafen, Matrix Games didn't crush your game, that was the people that delivered it.

No offense Les, but you're being condescending and arrogant. The OP may be making a bigger issue of this then need be, but your holier than thou attitude isn't helping much either. Although you're not here to impress people, you should understand some people enjoy physical copies. I'm one of them. If Matrix offers a game with a physical manual that I desire, I'll be sure to order it. The additional cost of the physical copy is still cheaper than a manual I print off at Kinkos. Unless you live in a 10x10 living space with absolutely no room, I don't understand why you wouldn't order a physical copy.

Now like some other posters, I rather enjoy recieving my purchase in the mail. I like to look at the artwork, open the box, and pull out the contents. I like to flip through the manual and smell the new pages. It's all a part of the purchase experience. You get absolutely none of that with an electronic copy and are at a higher risk of losing it. What you call obsessive has all been a part of the human experience since man started purchasing physical items for want. To write that off as laughable is a blatant display of just how disconnected you really are from most people.

Excellent post Knavery. I think you explained things really well. Especially that last part.

[bairdlander2]

ORIGINAL: HansHafen

I think the appropriate response is "your mama."

Thanks for adding to the conversation Mr. Worthless.

Alot of really nice people play wargames nowadays. Makes me want to go to a nite club and meet some mature, nice people.

I wasnt responding to you[:-] I was responding to the guy Les,by saying karma I am saying to him "what goes around comes around" meaning he is being insulting to you,so with karma he will possibly have some bad luck.You owe me an apology Hans.

[HansHafen]

My misreading, sorry dude.

[2ndACR]

The Guy Les? You mean you have never heard of the great Les? Holy Cow, I did not think that was possible. He is famous. The greatest, most articulate, knowledgeable person ever to grace the internet. Just cannot be. Say it is not so. I feel the world coming to an end.

[Aurelian]

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

[Phatguy]

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

[Erik Rutins]

Hi RangerX3X,

ORIGINAL: RangerX3X
I received the physical shipment for COTA yesterday, 20 days after ordering it. It came in a thin cardboard sleeve, shipped USPS first class. There was no bubble wrap, no envelope padding, nothing. Just a toilet paper roll thin cardboard cover and the game box. The only thing that prevented the game from being damaged is shear luck.

Could you please e-mail me at erikr@matrixgames.com with your order number?

Regards,

- Erik

[Aurelian]

ORIGINAL: apathetic lurker

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

That's it. I don't think Matrix puts in an appearence every year though.

IIRC, they were selling physical copies at the d/l price.

Met a nice guy named Dookie. We talked Cavedog's Total Annihilation for awhile.

[Phatguy]

ORIGINAL: Aurelian

ORIGINAL: apathetic lurker

ORIGINAL: Aurelian

Good gravy......

Nothing wrong with wanting a physical copy. I have them of some of the games. All bought that last time Matrix was in Lancaster, PA.

The fact that a physical copy is wanted makes it a requirement as far as I'm concerned.

I like going to a store and actually buying a game.

Lancaster Pa? That the WBC? If so I guess it might be time to go there.......

That's it. I don't think Matrix puts in an appearence every year though.

IIRC, they were selling physical copies at the d/l price.

Met a nice guy named Dookie. We talked Cavedog's Total Annihilation for awhile.

Maybe t's time to make an appearance and hope Matrix is there...Got a few dozen or hundred or so boardgames to clean out and buy new stuff

[NefariousKoel]

ORIGINAL: Knavery
I like to flip through the manual and smell the new pages.

[:D]


I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

[Barthheart]

ORIGINAL: NefariousKoel
I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

Weirdo! [:D]

[rtropp]

I had the boxed version arrive with damage... BUT, I also received an email from Matrix asking me if my package arrived damaged and if so did I need another. I replied to the email and had an undamaged box set arrive in a couple of days.
I thought that was pretty easy... Thank You Matrix for the foresight

[NefariousKoel]

ORIGINAL: Barthheart

ORIGINAL: NefariousKoel
I've been called a weirdo a few times for being a Book Sniffer. But I just can't stop. It's an addiction.

Weirdo! [:D]

Makes me wanna bury my nose, straight into a spine, right now. Librarians would be shocked.

[hank]

See attached picture (JPG).

I'm posting this picture of a damaged package I received today from an order I made last week.

Fortunately, the game was not damaged but the package was fairly mangled. NOTE the sticker saying USPS received the package damaged. Maybe they did, maybe they didn't who knows.

I buy the box plus download so I have not tested the disk but the box is OK.

Maybe this will help pinpoint where the problem is. I got another slightly damaged package when I ordered BA/BF a month or two ago.

Hope this helps

best regards

(ps: I opened the envelope (I was worried) and pls forgive my granddaughter's stuffed carrot ... thats all I could find to cover my address ... I was in a hurry)

[Erik Rutins]

Thanks - we can't do anything about the package being mangled in transit, but we have just made a change to improve the packing method. We will be using a new kind of padded envelope for future shipments to see if this helps reduce the damage to the boxes during shipping. I can pretty much guarantee USPS did not receive the package in that state though - perhaps your local post office did by the time it got to them.

Regards,

- Erik