Can't start game

Please post bug reports, complaints and generally venting that you have not yet received the game here.
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Marc von Martial
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Post by Marc von Martial »

Originally posted by jokyonim
Interesting, but I'm on 98SE. Thanks for your help, and I look forward to hearing any other ideas.


:rolleyes: man, got so used to XP that I allready write in when I mean other OSs. I ment Win98SE, which I have as a second OS on my Laptop.
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Marc von Martial
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Post by Marc von Martial »

Originally posted by John Pancoast
Marc, I tried this with no luck. Running 98. Installed to default path, attached are the regsitry values.

This install, I had a seperate Korsun folder, and below it, a Matrix folder with a Korsun directory in it.

The MatrixKorsun registry values are from this directory, the Korsun values are from the seperate Korsun folder, with the Matrix line below, from just the Matrix folder itself.

Thanks for your help.

[HKEY_LOCAL_MACHINE\Software\Korsun]
"version"="v1.00"
"installed"="TRUE"
"InstallDir"="C:\\Matrix Games\\Korsun Pocket"
"username"="John Pancoast"
"company"="me"
"InstalledEditor"=dword:00000000


[HKEY_LOCAL_MACHINE\Software\Matrix Games]

[HKEY_LOCAL_MACHINE\Software\Matrix Games\Korsun Pocket]
"version"="v1.00"
"installed"="TRUE"
"installed to"="C:\\Matrix Games\\Korsun Pocket"
"username"="John Pancoast"
"company"="me"


The reg keys look all fine.
John Pancoast
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Post by John Pancoast »

Originally posted by Adam Parker
John I saw your post on the News Group regarding this. What exactly do you get when you try to install - an error or simply nothing after loading?

Do you run a partitioned drive or some sort of compression? Did your DX diag show anything funny in the graphics test?

Do you run a firewall or anti-virus software when you're installing?

Have you recently run a full defrag and scan disc, it may be worth doing that now anyway before your next attempt?

I ask these things for with my new WinXP machine I had to upgrade my sound driver to assist with a Panzer Campagins title (and that was a brand new machine!). It happens.

Every EA sports title used to give me problems under Win98. I could never get La Grande Armee to run on my Win98 machine either. But luckily I've been ok with UV and now KP. Do you have UV and does that run being a heavier taxing program?

Adam.


Hi Adam;
Answers..

Installs fine, as far as I can tell. Game just won't load upon trying to start it to play it.

No partition, etc. Tests show nothing out of ordinary.

I do a scan disk/defrag weekly.

Running 98. Haven't tried updating sound drivers, worth a shot.

Don't have UV.

Got to go, thanks.

John
Nickel
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Post by Nickel »

John, sorry to but in here, as I can see you are getting a lot of suggestions. Have you tried reducing the number of things you have running in task (usings up too much CPU)? I had a 1Gb Athalon processor and used to run ME. For game playing I used to shut down everything in Task except Explorer to help speed up the games. It sounds like the registry keys look good, so paths should be good. I believe that you can do this in 98 as well. Not for sure that this will help- but maybe. :)
never in driblets, but in mass
John Pancoast
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Post by John Pancoast »

Originally posted by Nickel
John, sorry to but in here, as I can see you are getting a lot of suggestions. Have you tried reducing the number of things you have running in task (usings up too much CPU)? I had a 1Gb Athalon processor and used to run ME. For game playing I used to shut down everything in Task except Explorer to help speed up the games. It sounds like the registry keys look good, so paths should be good. I believe that you can do this in 98 as well. Not for sure that this will help- but maybe. :)


Hey, no need to apologize, appreciate the help. But I only run explorer and systray on a P4 1.4, so I think it's something else.

Worth a look though, I'll try it without systray, thanks.
John Pancoast
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rahrow reggie.......

Post by John Pancoast »

Well, something new after the latest install-uninstall.

All webpages, chat rooms, etc. that I access have this really tiny, block font now. Unreadable.

Any ideas on how to fix this ? Tried via options in the windows menu.
Nickel
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Post by Nickel »

I don't know if you want or have tried, but can you do a system restore to a time before you installed KP. There is a font issue if you have looked at other postings on KP. You might want uninstall KP first and then do a file search and delete all Matrix & KP files. Get rid of all the KP registry entries also.
never in driblets, but in mass
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Adam Parker
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Post by Adam Parker »

John I think you're running W98 so restore has not effect here. Your web fonts are controlled through your browser afaik.

Fire up Word and see if any strange behavior there too. I can't imagine why this program would mess up your system up but other than leaving it alone, only upgrading all drivers may be the option. As I mentioned even Panzer Campaigns required this of me recently with reagrd to sound.

Your graphics card itself may have a fault and need replacing too. Strange behavior is sometimes an indication of this.

I'll have to hang off any other advice for now as regarding bios and boards etc, I'm in no way an expert.

Best of luck.

Adam.
John Pancoast
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Post by John Pancoast »

Thanks for the tips guys. Nickel, actually, this started after I had done all that. Strange.

I've got a new video card coming in a few days(well, new for me, old in terms of pcs :), so we'll see if that does anything.

It's more strange than intolerable.
rrmorton
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Joined: Sat Aug 16, 2003 6:28 am

Post by rrmorton »

I'm having similar problems...

My system is a two-week old Alienware Intel 3.0 ghz processor
1 gig RAM
ATI Radeon 9800 Pro 128MB
Soundblaster Audigy 2

All my drivers and DirectX's are up to date.
I run ZoneAlarm and Weatherbug.
I have two disc drives, a DVD drive and a CD/RW drive.
I also have two hard drives.

When I try to launch Korsun Pocket, either from the menu or the actual game folder, the three intro cinematics play just fine but then the screen goes black and hangs there.

My first installation went on the D: drive. When that didn't work, I thought it might help to install it on C: with the default path.

I uninstalled and reinstalled the game again while reading this thread. I made sure to delete the registry folders MATRIX and KORSUN and I closed down ZoneAlarm and Weatherbug for the installation.

After each uninstall, I've gone to delete the Korsun Pocket folder and been denied access to that ttf font file. I managed to delete the file by shutting down and rebooting then trying again.

I'm dying to play CGW's Best Hex-based War Game Ever Made!!!

Any help would be appreciated!
John Pancoast
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Post by John Pancoast »

Any news on this problem, or should I head to eBay ? :)

John
jokyonim
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Post by jokyonim »

I'm still waiting as well, but I'd be more interested in a full refund than getting 1/2 back from ebay...
rrmorton
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Post by rrmorton »

Well, I already traded my game back to the store. :(

But I'll follow this thread closely and if anyone finds a solution, I'll buy the game again in a snap.
jmeyer7000both
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Post by jmeyer7000both »

I’ve had similar issues as described in this thread, the most disturbing was that after an un-install, the font on my browser was different (smaller) and I couldn’t seem to change it via the browser. The file name “menu1.ttf”” was substituted for the normal Arial font file in the Windows font folder and was linked to the Korsun/GMDATA folder, but it didn’t exist since I’d deleted it. I copied the “menu1.ttf” file from the Korsun CD and after a slightly confusing program request to first delete the empty file reference, I now have an operational Arial font and the browser is back to normal. Next…

Korsun did run, but initially it was causing an Explorer page fault when exiting. As mentioned above, after closing the error dialogue, each time I hit the Start button it re-appeared, but after a hard re-boot, everything seemed fine. The Explorer error always occurred when using the “Exit” key on the Korsun Menu, but not necessarily when using the “X” shut down control.

After installing and looking at the Wiking Whiteout scenario, (no necessary relation, it just happened afterwards) I got a CDT when trying to move units in Tutorial 6. So I did an un-install, but the Korsun.exe must have been running since I couldn’t empty the Recyle bin with the balance of the directory structure left after the un-install until I re-booted. The Korsun & Matrix folders are still visible in Regedit, but that’s enough for a Saturday morning.

So here I am with Win98 4.101, P3, 128MB RAM, DX 8 (4.08), 3dfx Voodoo 3 v4.1701.1213 and no game. Help

Cheers,
Jim M
John Pancoast
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Post by John Pancoast »

I have the same font/browser problem Jim. A real pain, have to try your tip.

Makes one wonder what else KP has "touched" in one's pc......
jmeyer7000both
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Post by jmeyer7000both »

OK, re-installed, but still having the issue of Explorer giving a page fault after exiting from game and using the Windows Start button. Tried starting directly from Korsun.exe which didn’t evoke Korsun Main Menu, but whenever close down program, such as to start another tutorial or scenario, I’m dropped out of the program completely. Still, this is better than the page fault. Using Ctrl-Alt-Del to shut down Korsun might be best?

Cheers,
Jim M
Spook043
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Post by Spook043 »

Also having the same problems as some of the others here.

My machine is a Dell 4500 with an ATI Radeon 9600. I will check on the drivers bit later today.

I also plan to uninstall and ensure that that my Norton utilities are disabled before reinstalling.

-------------------

EDIT: On second install, I now seem to have the game working.

I uninstalled, making sure to also delete the registry entries for Korsun via "regedit." Before re-install, I also made sure to turn off my Norton AV/Firewall, Winzip, etc.
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Marc von Martial
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Post by Marc von Martial »

Hi guys,

the font issue is a bug, that will be fixed. Anybody having problems with that font issue please contact me via:

marcs@matrixgames.com

I´ll be glad to help you in that issue.


As for the game not starting, those customers that have this problem will be contacted by Gregor Whiley / SSG soon.
John Pancoast
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Post by John Pancoast »

Marc Schwanebeck wrote:Hi guys,

the font issue is a bug, that will be fixed. Anybody having problems with that font issue please contact me via:

marcs@matrixgames.com

I´ll be glad to help you in that issue.


As for the game not starting, those customers that have this problem will be contacted by Gregor Whiley / SSG soon.

Thanks Marc.

John
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Gregor_SSG
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Post by Gregor_SSG »

Marc Schwanebeck wrote:Hi guys,


As for the game not starting, those customers that have this problem will be contacted by Gregor Whiley / SSG soon.
Anybody having the problem where KP doesn't start up, or starts a process but doesn't have a proper display, please contact me, by turning gwhiley@ssgDOTcomDOTau into a proper email address.

I'd like to try a debug .EXE, so I'll need an email address that can take a 400Mb zipped file (i.e. not Hotmail), if you're willing to give this a go.

Gregor
Vice President, Strategic Studies Group
See http://www.ssg.com.au and http://www.ssg.com.au/forums/
for info and free scenarios.
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