Hi! I am interested in purchasing the game but I'm a stickler for actual physical copies. When will this option be made available?

<r> I can't seem to find my serial number. I have e-mailed Matrix support about it but they are being rather slow. They keep asking me for the same info over and over again. I have everything to prove I did purchase the game in March. The order number, credit card number, name and address. They keep ...