Thanks for following this up.

And that is the whole problem. I first tried to contact support (TWICE) at the location you listed, without any response. I then used the listed support email twice without response. What other option is there?

<t> I recently downloaded on of your product and ended up being billed twice. The second bill only just showed up on the next credit card statement.<br/>
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When I placed the first order, the download stopped due to a netowrk failure at work. I tried to resume but the order number could not be ...