Purchase by download

[pjy0001]

I recently downloaded on of your product and ended up being billed twice. The second bill only just showed up on the next credit card statement.

When I placed the first order, the download stopped due to a netowrk failure at work. I tried to resume but the order number could not be found. Tried to contact support without any response. Eventually my email address produced a different order number and when I finally logged in, it said my credit card had not been charged as the order wan't completed. So I proceeded with the order and downloaded the product without any problems. I then find out I've been charged twice (at different amounts) for the one product!

I've sent at least 4 emails without ANY RESPONSE. So far Matrix customer service has a 100% failure rate. Considering I purchase many games over a year, I would have to reconsider any Matrix titles in the future so that I don't pay double for each title.

Your help is appreciated.

Paul Young

[Andrew Williams]

I don't think anyone here can help you

try here

http://www.matrixgames.com/support/

[pjy0001]

And that is the whole problem. I first tried to contact support (TWICE) at the location you listed, without any response. I then used the listed support email twice without response. What other option is there?

[Andrew Williams]

Support email address

support@matrixgames.com


there are no emails form Paul Young at that address.


EDIT; found it Young, Paul

I'll see if I can chase someone up for you.

[Andrew Williams]

Being sorted... I'll leave it to those responible for such matters.

[pjy0001]

Thanks for following this up.