Search found 169 matches

by Geoffropi
Mon Apr 29, 2024 12:12 pm
Forum: Tech Support
Topic: Build 1.06.1328.18--Air Tutorials Strike Tutorial 2 EXCEPTION ERROR
Replies: 3
Views: 391

Re: Build 1.06.1328.18--Air Tutorials Strike Tutorial 2 EXCEPTION ERROR

Hello, could please attach a save before the issue occurs ?
Thanks.
by Geoffropi
Fri Apr 19, 2024 10:43 am
Forum: Tech Support
Topic: Can't interact with map after error
Replies: 3
Views: 319

Re: Can't interact with map after error

Hello,
Thank you for reporting this bug.
Could you please send us the exception log file ?
Also as a general rule make sure to run Command in administrator.

This sort of issue can be caused by third party process and program that interfere with rendering, such as Nahimic, NvidiaShare, RivaTuner ...
by Geoffropi
Mon Mar 04, 2024 9:08 am
Forum: Tech Support
Topic: [NO REPRO] 0 kb Save file (aka Saved, but nah) 1328.15
Replies: 6
Views: 459

Re: [1328.15] 0 kb Save file (aka Saved, but nah)

I have checked the exception log and none of the exceptions logged should disrupt the saving process. However you are not running Command as Administrator, this can definitively create read and write issues especially when saving in some folders.
Also, a somewhat silent issue can be a full disk ...
by Geoffropi
Mon Mar 04, 2024 9:07 am
Forum: Tech Support
Topic: [1328.15] WAD? Aircraft, has "LOST CONTROL"
Replies: 2
Views: 575

Re: [1328.15] WAD? Aircraft, has "LOST CONTROL"

In this case, the loss of control is caused by blindness, be it temporary from dazzler laser or permanent from a loss of MK1 Eyeball (sensor representing the eyes) in a crewed aircraft.
The pilot disorientation is factored from the current pitch, roll, and unit's proficiency, which determines ...
by Geoffropi
Mon Nov 13, 2023 2:12 pm
Forum: Tech Support
Topic: [FIXED B1328.12][1328.11] Game crashing right after launch
Replies: 33
Views: 1998

Re: [1328.11] Game crashing right after launch

Thanks for the reports Rain08. First let's make sure that you run Command in Admin mode, the exception log indicates otherwise.
Let's make sure you have a good version of .NET runtime.
Install this one : https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48 (This won't downgrade ...
by Geoffropi
Tue Oct 31, 2023 11:00 am
Forum: Tech Support
Topic: [FIXED] wake when detecting threat
Replies: 1
Views: 260

Re: wake when detecting threat

Thanks for report, fixed for Build 1328.12.
by Geoffropi
Mon Oct 30, 2023 3:32 pm
Forum: Tech Support
Topic: [FIXED] Units not engaging inbound missiles
Replies: 4
Views: 452

Re: Units not engaging inbound missiles

Hello and thanks for your report,

Could you send us the exception log as well ?
We probably already fixed that (for the next build) but we'd like to confirm.
by Geoffropi
Mon Oct 30, 2023 10:25 am
Forum: Tech Support
Topic: Shift + right click not working as advertised
Replies: 9
Views: 933

Re: Shift + right click not working as advertised

Hello kmsheesh, and thanks for clarifying,

I have performed some tests and got the situation you describe, somewhat.
The unknown contact (a ship) in my test was marked as hostile as soon as it delivered 2 SAMs to the investigating aircraft, as a welcome gift. An action quite unequivocally hostile ...
by Geoffropi
Mon Oct 30, 2023 10:01 am
Forum: Tech Support
Topic: [1328.10a] Exception error...and is this new?
Replies: 1
Views: 231

Re: [1328.10a] Exception error...and is this new?

Thanks for the report, this should be related to https://www.matrixgames.com/forums/viewtopic.php?f=10230&t=399412 (fixed for the next build)

But keeping that open.

Yes that's a new form, the "fuse" prevents exception spams / freezing the game.

PS : regarding pulse time this also has been tweaked ...
by Geoffropi
Fri Aug 18, 2023 8:38 am
Forum: Tech Support
Topic: [Fixed] Unable to Save Game
Replies: 7
Views: 439

Re: Unable to Save Game

Fixed for the next build.
by Geoffropi
Fri Aug 18, 2023 8:13 am
Forum: Tech Support
Topic: [Fixed] Unable to Save Game
Replies: 7
Views: 439

Re: Unable to Save Game

Thanks for that update, I finally confirm the bug locally.
by Geoffropi
Wed Aug 16, 2023 8:10 am
Forum: Tech Support
Topic: [Fixed] Unable to Save Game
Replies: 7
Views: 439

Re: Unable to Save Game

Thanks for the report, we'll investigate this. #15248
by Geoffropi
Wed Aug 16, 2023 7:16 am
Forum: Tech Support
Topic: Lags when unit selected
Replies: 3
Views: 465

Re: Lags when unit selected

Hello,

we'll need more details to investigate the issue, please provide the exception log after the issue occurred and the scenario used.
by Geoffropi
Mon Aug 14, 2023 11:59 am
Forum: Tech Support
Topic: "Soft" Freezing or Perma-Pause
Replies: 18
Views: 1355

Re: "Soft" Freezing or Perma-Pause


Glad I could help! Just curious, as for the problem - until the next build is there a way to minimize the chance of this happening? If not I understand, thanks you!


I would willingly, but I am afraid the issue is too intrinsically unpredictable to provide a way to trick the simulation.

Also to ...
by Geoffropi
Fri Aug 11, 2023 11:01 pm
Forum: Tech Support
Topic: Game consistently hangs on scenario
Replies: 4
Views: 414

Re: Game consistently hangs on scenario

This is likely to be the same issue as the one reported here : https://www.matrixgames.com/forums/view ... 3#p5116123
In this case the problem is fixed for the next version.

But to confirm please provide your exception log.
by Geoffropi
Fri Aug 11, 2023 10:54 pm
Forum: Tech Support
Topic: "Soft" Freezing or Perma-Pause
Replies: 18
Views: 1355

Re: "Soft" Freezing or Perma-Pause

Fixed for the next build.

Also thank you for providing multiple exception logs from different occurrences of the bug, this is an excellent way of cross-checking an issue.
by Geoffropi
Thu Aug 03, 2023 5:50 pm
Forum: Tech Support
Topic: WZ-8 Launched from H-6 shows up as FA-50PH
Replies: 2
Views: 306

Re: WZ-8 Launched from H-6 shows up as FA-50PH

Confirmed to be a database bug.
Will be fixed in one of the updated DB versions.
by Geoffropi
Thu Jul 27, 2023 7:08 am
Forum: Tech Support
Topic: [1307.14] Lua Bark Notification doesn't work
Replies: 2
Views: 289

Re: [1307.14] Lua Bark Notification doesn't work

Thanks for the report and fixed for the next build.
by Geoffropi
Thu Jul 27, 2023 5:32 am
Forum: Tech Support
Topic: Resolved: Random Game Crashes
Replies: 1
Views: 240

Re: Resolved: Random Game Crashes

Hello,
Can you post here the exception log ? It is very likely that these crashes would have thrown some exceptions.We could add some error feedback to this.
Thanks.
by Geoffropi
Thu Jul 27, 2023 5:29 am
Forum: Tech Support
Topic: [FIXED][1328.5] Features + Realism "Weather Day/Night" - Not Saving
Replies: 8
Views: 710

Re: [1328.5] Features + Realism "Weather Day/Night" - Not Saving

Thanks for the report, it'll be fixed for the next version.
(Any scenario will need to be saved once with the configuration checked, to retain the configuration.)

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