It certainly was!
I cannot describe how fantastic Matrix customer support is, especially when the fault lay entirely with Digital River whose customer support amounted to 'all sales are final.'

<t> Not sure the best place to post this, and maybe it won't interest most people but we don't always hear the happy endings only the problems, so......<br/>
I just wanted to say a very public thanks to Marc at Matrix Support for sorting my WITP duplicate order issues. I wanted to say thanks in the ...

yeah they're real funny - as all orders are final - and no refunds under any circumstances (their words), even when it's their fault the order was duplicated, I've emailed Matrix to see if they can get it sorted and me a refund...

it definitely exists - I have two cd's - only problem is that I was charged for two as well!
I only wanted one obviously.

<t> Prince - this happened to me too and so tried a number of times during the day, then contacted digital river as I was concerned I may have multiple orders, they assured me I would have just one, but I have now been charged twice and have been sent two cd's - they are refusing to reimburse and ...