How do I get a 2nd copy?

[mking55]

I have one copy of Puresim on my home computer and I want to put another on my work computer. I understand that we're entitled to have it on two machines that don't run at the same time.

How do I download the 2nd version so I can install it? I got the first with my purchase but I can't see where to get the 2nd.

Thank you.

[Claymore Cut]

ORIGINAL: mking55

I have one copy of Puresim on my home computer and I want to put another on my work computer. I understand that we're entitled to have it on two machines that don't run at the same time.

How do I download the 2nd version so I can install it? I got the first with my purchase but I can't see where to get the 2nd.

Thank you.

There should be a download link you recieved that lasts for 30 days. Enter the same serial number on the second copy.

[mking55]

What you wrote makes sense however I found the email with all the information on it except how to download the game.

So, I ask again. I'm sure someone can help me.

How can I download the game that I paid for without paying for it again?

Thank you.

[Claymore Cut]

That's the best I can tell you. Here is the email for customer support:
support@matrixgames.com

I'd suggest contacting them.

Sorry I could not be of any help [:(]

[Marc von Martial]

ORIGINAL: mking55

What you wrote makes sense however I found the email with all the information on it except how to download the game.

So, I ask again. I'm sure someone can help me.

How can I download the game that I paid for without paying for it again?

Thank you.

You can retrieve the link at any time within 30 days from the date of purchase (try even if the timeframe has already elapsed). Please go to our E-Store at http://www.matrixgames.com/store.asp and click on "Store FAQs", there check the "I need help downloading." link. Or go to www.findmyorder.com and enter your order number and password.

We recommend that you backup software you downloaded to a CD or DVD. By our license agreement you're granted the right to burn one personal backup copy to either CD or DVD or the backup medium of your choice.

[mking55]

That's the ticket. Thanks very much.

[henry296]

Can we create a stick with the www.findmyorder.com information.  I've seen this question asked at least 3-4 times already.