btaft
Although I have only been a member for a relatively short period of time...I have been a lurker for at least a couple of years and have had the opportunity to see the support on other Matrix games. I agree completely that these bugs can be very irksome and often frustrating, and in extreme cases can make a game unplayable.
As I did the same for several months prior to becoming a member, I guess that means we have been around for approx. the same length of time. I have, though, only kept an eye on UV & CotD, so I guess my view is limited.
As far as the details in your post, I would consider this in the realm of irksome as opposed to unplayable. Not trying to put down the frustration factor, but afterall there are 18 other scenaios that are available not to mention those available in th efan community.
I did continue on after I found the bug and posted the problem some weeks later. I stopped playing UV after the "Coastwatchers" went mad and after this was fixed the disappearing Aircraft bug was spotted by someone and I have not played since ( as have many others so I gather).
I was dis-interested in commencing a new scenario without knowing if the latest bug was Sc. specific or game-wide.
I agree that in an ideal world that all bugs would be squashed but with the amount of data both in the code and in reference files, finding the source of the errors can often be extremely time consuming and costly.
There is a school of thought that says more care first time round leads to
less likelyhood of rework, reduces costs and makes for a happier customer.
I also agree that sometimes complaining will get results we should also understand where this level of support lies amongst similar companies. In my opinion Matrix are going above and beyond what any other company would do on such a dated product in the simple fact that they are still working on improving it over 4 years after its release.
But they are not working on it any longer. The last "major" problem has only been fixed because Mr Wood traced it whilst working on another similar game using the same engine & program and was kind enough to "send in" a Patch.
I do agree with the part with regards to a cordial response or at least a general post on the forum saying something along the lines of "although reporting of bugs is appreciated, no additional funding is available at this time to address these issues"
It's what anyone should do in order to provide good customer service
My MAIN problem was that Mr Wood did not provide a useful response
to my re-raising of my submarine query ( and still hasn't ).
May all of the enemies torpedoes bounce off your CV's without detonating
What a nice ( if unlikely ) thought. I wonder if there's a % built in for dud's? Do you think the Jap's would be higher or the Yanks and/or Brits.?