Downloaded & installed but program crashes at start

[larry7]

The subject states pretty much indicates my status....

When I start up the program a new window is created and I get the standard Microsoft error report indicating;
"information regarding the condition of Starshatter-TheGatheringStorm.exe when the problem occurred;..."

There is more plus some text file it wants to send to Microsoft.


What info do I need to send to more accurately diaganose the problem

[The Happy Anarchist]

Try reinstalling direct-x. Maybe that will help.

Also - post your dxdiag results. Refer to this thread if you need help with that: http://www.matrixgames.com/forums/tm.asp?m=640607

[larry7]

Well here it is in all of its detail!  Many thanks for the assistance
------------------
System Information
------------------
Time of this report: 11/5/2006, 19:46:20
      Machine name: HAL9000
  Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
          Language: English (Regional Setting: English)
System Manufacturer: INTEL_
      System Model: D865GLC_
              BIOS: BIOS Date: 06/24/03 18:12:36 Ver: 08.00.09
         Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
            Memory: 494MB RAM
         Page File: 269MB used, 887MB available
       Windows Dir: C:\WINDOWS
   DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
     Display Tab 1: No problems found.
       Sound Tab 1: The file smwdm.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
         Music Tab: No problems found.
         Input Tab: No problems found.
       Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
---------------
Display Devices
---------------
       Card name: Intel(R) 82865G Graphics Controller
    Manufacturer: Intel Corporation
       Chip type: Intel(R) 82865G Graphics Controller
        DAC type: Internal
      Device Key: Enum\PCI\VEN_8086&DEV_2572&SUBSYS_4C438086&REV_02
  Display Memory: 96.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
         Monitor: SyncMaster 753DF(X)/703DF(X)/783DF(X), SyncMaster Magic CD173A(T)
Monitor Max Res: 1280,1024
     Driver Name: ialmrnt5.dll
  Driver Version: 6.14.0010.4396 (English)
     DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/20/2005 09:52:38, 36990 bytes
     WHQL Logo'd: Yes
WHQL Date Stamp: n/a
             VDD: n/a
        Mini VDD: ialmnt5.sys
   Mini VDD Date: 9/20/2005 10:00:54, 1302332 bytes
Device Identifier: {D7B78E66-6632-11CF-1AF2-496CA3C2CB35}
       Vendor ID: 0x8086
       Device ID: 0x2572
       SubSys ID: 0x4C438086
     Revision ID: 0x0002
     Revision ID: 0x0002
     Video Accel:
Deinterlace Caps: n/a
        Registry: OK
    DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
-------------
Sound Devices
-------------
           Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
           Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_E0028086&REV_02
       Manufacturer ID: 1
            Product ID: 100
                  Type: WDM
           Driver Name: smwdm.sys
        Driver Version: 5.12.0001.3581 (English)
     Driver Attributes: Final Retail
           WHQL Logo'd: No
         Date and Size: 3/21/2003 12:59:18, 555264 bytes
           Other Files:
       Driver Provider: Analog Devices
        HW Accel Level: Full
             Cap Flags: 0xF5F
   Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
             HW Memory: 0
      Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
  I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
              Registry: OK
     Sound Test Result: Not run
---------------------
Sound Capture Devices
---------------------
           Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
           Driver Name: smwdm.sys
        Driver Version: 5.12.0001.3581 (English)
     Driver Attributes: Final Retail
         Date and Size: 3/21/2003 12:59:18, 555264 bytes
             Cap Flags: 0x41
          Format Flags: 0xCCC
-----------
DirectMusic
-----------
       DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
   Acceleration: n/a
          Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                 SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                 Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                 SoundMAX WDM MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                 Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
       Registry: OK
    Test Result: Not run
-------------------
DirectInput Devices
-------------------
     Device Name: Mouse
        Attached: 1
   Controller ID: n/a
Vendor/Product ID: n/a
       FF Driver: n/a
     Device Name: Keyboard
        Attached: 1
   Controller ID: n/a
Vendor/Product ID: n/a
       FF Driver: n/a
Poll w/ Interrupt: No
        Registry: OK
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24D4
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 01:08:42, 57600 bytes
| Driver: usbd.sys, 8/29/2002 07:00:00, 4736 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 01:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 00:58:32, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 00:58:32, 24576 bytes
|
+ Microsoft PS/2 Mouse
| Matching Device ID: *pnp0f03
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 01:14:36, 52736 bytes
| Driver: mouclass.sys, 8/4/2004 00:58:32, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 00:58:32, 23040 bytes
----------------------------
>>trimmed exessively long post

[Chu Lee]

Interesting! I'm having the same exact problem that larry7 is having.[&:]

[larry7]

Hi there,

In the end I discovered that my video card was not DirectX9 compatible. In the end my solution was to upgrade my card.

Now if I could only get my system to recognize my new card!! But that is a different problem.

Lawrence

[wolferz]

Hiya Larry,

It looks to me like you have one of those fine machines with integrated everything. If you are trying to add a new video card, the BIOS is going to be using the onboard graphics chip and ignoring the new card.
There should be a selection in your BIOS to disable the onboard graphics. After you do that, the system should be able to see the new hardware.

*WARNING*
If you are not familiar with changing the BIOS, be very careful.
Good luck

[larry7]

Yes, it was finally narrowed down to the bios or the drivers. My 16-year old nephew finally had the patience to download new drivers from the ATI website to which finally made everything work!!! I am now busy trying to learn the game!!

[wolferz]

ORIGINAL: larry7

Yes, it was finally narrowed down to the bios or the drivers. My 16-year old nephew finally had the patience to download new drivers from the ATI website to which finally made everything work!!! I am now busy trying to learn the game!!

Cool [:)]
Now you get to become familiar with going kaboom![:D]